Reentry Operations Lead - Staff & Compliance

Goodwill Industries of Southern New Jersey and Phi; Philadelphia (Philadelphia County); On-site; USD 40,000 - 45,000; Full time

Job summary

Goodwill Industries of Southern New Jersey and Phi in Philadelphia is seeking a supervisor to manage the Prisoner Re-Entry Outsourcing and Fulfillment Center, overseeing daily operations and ensuring efficient service delivery.

You will supervise staff, train and retain employees, prepare billing documentation and case files, and provide professional customer service while upholding safety and company policies. Regular attendance is essential.

Responsibilities

• Responsible to develop and manage daily operations of the Prisoner Re-Entry Outsourcing and Fulfillment Center.
• Supervises, coordinates, analyzes and adjusts the workload among staff as necessary to meet requirements of customers.
• Selects, trains, motivates and retains new employees at the facility.
• Prepares and submits all required documentation for billing, revenue, monthly records and reports.
• Performs constant and professional customer service to all customers.
• Oversees intakes, individualized serviced plans, written reports, staffings, and case file management.
• Performs constant and professional customer service to all customers.
• Performs case record review process in support of appropriate service delivery.
• Communicates verbally with employees, families, and referral agencies as directed.
• Assists with the coordination of compliance with all governing bodies, including federal, state, county and CARF regulations.
• Provides for safe operation in program facilities.
• Acts as positive role model for staff, employees, and customers in all aspects of professional performance.
• Follows all company policies and safety procedures.
• Regular attendance and punctuality is required.
• Other non-essential duties as assigned.

Job description

Goodwill Industries of Southern New Jersey and Phi in Philadelphia is seeking a supervisor to manage the Prisoner Re-Entry Outsourcing and Fulfillment Center, overseeing daily operations and ensuring efficient service delivery.

You will supervise staff, train and retain employees, prepare billing documentation and case files, and provide professional customer service while upholding safety and company policies. Regular attendance is essential.