Red Oak Server Assistant

Downstream Casino; Oklahoma; On-site; USD 12,398 - 16,531; Full time

Job summary

Downstream Casino is seeking a courteous, detail-oriented Busperson/Food Runner to support dining room service in a fast-paced casino environment. You will set and clear tables, assist servers with beverages and courses, and keep dining areas clean and well-stocked.

The role requires professional presentation and excellent guest interaction skills. We value knowledge of menu items, service standards, and the ability to multitask across stations.

Qualifications

• Must be at least 21 years old.
• 1–2 years prior bussing or food runner experience preferred.
• Ability to communicate effectively with guests, staff, and management.
• Present a neat and professional appearance.
• Excellent interpersonal and communication skills.
• Read, write, speak, and understand English.
• Must be able to multitask on multiple levels.

Responsibilities

• Set and reset tables before and after shifts.
• Maintain tables during service and clear dishes between courses.
• Assist food servers with water, soup, and bread service.
• Promote casino events and programs when possible.
• Ensure adherence to regulatory, departmental, and company policies.
• Move and arrange tables to accommodate reservations.

Skills

Customer service

Communication

Multitasking

English proficiency

Tools

POS systems

Bar equipment

Job description

Casino
69300 East Nee Road
Quapaw, OK 74363, USA

Casino
69300 East Nee Road
Quapaw, OK 74363, USA

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Make sure all tables are set completely both before and after shift.
• Maintain tables throughout service, clearing dishes between courses and empty glassware, as necessary.
• Must demonstrate pride, attention to detail and have knowledge of all aspects of a restaurant (i.e., menu items, food prep, service standards, bar concept, etc.).
• Supplies the dining room and individual guest tables with clean China, silverware, glassware, utensils, linen, etc.
• Assist food servers in service of complimentary Water, Tribal Corn Soup, and Bread service
• Change tablecloth and reset tables as quickly as possible after guests leave the restaurant.
• Moves tables throughout the dining room to be able to set up and accommodate the need of the reservations. Prepare sections and side stations, i.e., make sure tables are cleaned and set properly.
• Possesses a keen sense of timing and can discreetly speed up or slow down his/her service as needed.
• Monitors tables closely and is attentive to guests’ needs. Remains attentive to the needs and requests of the customers during their visit.
• Be knowledgeable and proactive in promoting casino events and programs.
• Meet department uniform, appearance, and grooming requirements.
• Removes dirty dishes, soiled linens, glassware and silver from table and counter tops, then carries items back to the dishwashing area
• Refills water glasses and coffee upon request of guests
• Resets the tables and performs other related duties as requested by Food Server
• Assist Food Server with wine service or preparation as needed
• Adheres to regulatory, departmental, and company policies in an ethical manner
• Outstanding example of and a credit to Downstream Casino Resort.

QUALIFICATIONS / REQUIREMENTS

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be at least 21 years of age
• 1 – 2 years prior bussing or food runner experience preferred
• Ability to communicate effectively and establish and maintain effective working relationships with guests, staff, and management.
• Must possess a pleasant personality, as well as present a neat and professional appearance.
• Requires excellent interpersonal and communication skills.
• Basic knowledge of upscale food and beverage products and service standards
• Work requires professional interactions with customers, Tribal members, and co-workers
• Must be able to read, write, speak, and understand English.
• Must be able to multitask on multiple levels
• Must be approved for and maintain a valid gaming license and liquor license.
• Work nights, weekends, and holidays as required
• Employment is contingent upon a favorable outcome of a background investigation and drug screening

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

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• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be able to maneuver to all areas of the casino.
• Respond to visual and aural cues
• Read, write, speak, and understand English
• Operate in mentally and physically stressful situations
• Must be able to bend, twist, turn, push, and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs. or more repeatedly.
• Able to use hand motions when preparing and pouring all types of drinks for customers and servers
• Able to use hand motions when cleaning and wiping bar areas
• Able to bend, pull and carry bar stock to and from refrigerators and cabinets
• Able to operate the following equipment: point of sale systems, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, frozen drink machines, iced tea machines, and other necessary equipment

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Tribe of Oklahoma. Native American Preference policy does apply.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.