Table Games Assistant Shift Manager

Downstream Casino Resort; Oklahoma; On-site; USD 50,000 - 75,000; Full time

Job summary

Downstream Casino Resort in Oklahoma seeks a Table Games Supervisor to lead and develop a quality guest experience. You will supervise table games staff on your shift, ensure game protection and excellent service, and train team members to uphold department standards.

Qualifications include a college degree (preferred) or high school diploma, 3–5 years in supervisory table games, strong leadership and communication, and ability to analyze reports.

Qualifications

• College degree preferred; high school diploma required.
• 3–5 years of supervisory table games experience.
• Strong leadership, motivational, developmental and communication skills.
• Ability to analyze computer-generated reports of table games products/programs.

Responsibilities

• Stimulate business and develop quality players through personal guest interaction.
• Ensure shift staff provide optimum service and maintain game protection.
• Observe play, analyze integrity, and report findings to Table Games Shift Manager.
• Ensure compliance with Title 31 and gaming regulations.
• Create training modules for the Table Games Department and coordinate with other departments.

Skills

Table games supervision

Leadership

Training

Communication

Microsoft Windows

Education

College degree preferred; high school diploma required

Job description

Casino
69300 East Nee Road
Quapaw, OK 74363, USA

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Stimulate business, identify, and develop quality players through personal interaction with each guest.
Ensures all table games employees on their shift provide optimum service to all guests.
Ensures technical proficiency of all table games employees through guidance and effective training programs.
Observe and analyze the integrity of play and activity of guests and employees on their shift and relay such information to the Table Games Shift Manager.
Ensures adherence to all laws, gaming regulations and procedures.
Comply with all Title 31 requirements.
Provides directional support and supervision to all gaming employees to ensure game protection and excellent customer service.
Mediate and solve problems for employees and guests and establish and maintain effective lines of communication not only on his/her shift, but throughout the department.
Must be able to identify operational and organizational opportunities and work with the table games management team to recommend, develop and implement sound solutions through upper management.
Able to create training modules for the Table Games Department.
Responsible for building a rapport and coordinating daily activities with support departments.
Acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department and encourages others to do the same.

QUALIFICATIONS/REQUIREMENTS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
College degree preferred; high school diploma required.
3-5 years of experience in sequential levels of table games operations in a supervisory capacity or more. Complete knowledge of all table games policies and procedures.
Complete working knowledge of inter-departmental procedures and activities that occur daily.
Must have sound computer skills and literacy with Microsoft windows applications.
Strong leadership, motivational, developmental, and excellent communication skills.
Must be able to analyze computer generated reports on various table games products/programs.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Respond to visual and oral cues.
Able to work in a fast-paced stressful environment.
Able to lift up to 25 pounds and carry up to 15 pounds.
Able to bend, reach, twist, and grip items while working at assigned table.
Operate in a mentally and physically stressful situation.
The Downstream Casino Resort adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
Under Downstream Casino Resort employment, the duties described in this job description will also be performed for other Quapaw Nation owned business enterprises as needed, including, but not limited to, LLC enterprises, Quapaw Casino, and the Quapaw Nation business office.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.