Front Desk Supervisor

Downstream Casino; Oklahoma; On-site; USD 30,000 - 45,000; Full time

Job summary

Downstream Casino Resort is seeking a Front Desk Supervisor to oversee daily front desk and bell stand operations, resolve guest issues, and support administrative tasks. The role requires excellent communication, problem-solving, and customer service skills, with supervision duties under the Front Desk Manager.

Qualified candidates will have at least a high school diploma and prior supervisory experience, and be able to work nights, weekends, and holidays.

Qualifications

• Must be able to read, write, speak and understand English.
• Excellent communication skills are required.
• Ability to resolve problems and conflicts in a diplomatic, tactful manner.

Responsibilities

• Oversees and assists with daily work assignments of Front Desk and Bell Stand.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Prepares and processes daily reports and performs general administrative duties.
• Performs special assignments such as preparing junket and resort sales room packages.
• Interviews, trains, schedules and supervises front desk staff under the Front Desk Manager.
• Adheres to Purchasing and HR compliance policies.
• Communicates with related areas to ensure efficient operations.

Skills

Communication skills

Conflict resolution

Customer service

English literacy

Education

High school diploma or equivalent

Job description

Essential Functions And Responsibilities

• Oversees and assists with daily work assignments of Front Desk and Bell Stand.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Prepares and processes daily reports and performs other general administrative duties as appropriate.
• Performs special assignments such as preparing junket and resort sales room packages.
• Participates in and under the direction of the Front Desk Manager, interview, hires, trains, schedules, appraises and supervises all directly assigned personnel.
• Adheres to all Purchasing and HR compliance policies.
• Performs subordinate duties as necessary.
• Communicate and coordinate with related areas as needed to ensure effective operations.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Maintains a professional work environment with staff.
• Inform manager as necessary.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attend all necessary training meetings.
• Assist in other projects, as directed.

Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

Outstanding example of and a credit to Downstream Casino Resort.

Qualifications / Requirements

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or its equivalency required.
• Two years of prior supervisory management experience preferred.
• Previous customer service experience preferred.
• Must possess excellent communication skills.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to write routine correspondence and to speak effectively to the public, other staff and customers.
• Must have the ability to deal effectively and interact well with the customers and other staff.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Work nights, weekends and holidays as required.
• Must be able to be approved for and maintain a valid Downstream Nation license.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Physical, Mental and Work Demands

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Must be capable of operating office equipment including, but not limited to, PC and hotel systems software. Requires repetitive motion of hands and wrists.
• Light lifting.
• Must be able to stand and walk for long periods.
• Adequate manual dexterity to operate office equipment.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Tribe of Oklahoma. Native American Preference policy does apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.