Red Coat Visitor Concierge & Info Receptionist

U.S. Department of Veterans Affairs; Salem (VA); On-site; USD 37,000 - 47,000; Full time

Job summary

The Department of Veterans Affairs at the Salem VA Medical Center is seeking an Information Receptionist - Red Coat Ambassador to enhance the visitor experience by responding to inquiries, providing directions, identifying concerns, and promoting exceptional customer service across the facility.

As part of the Red Coat Ambassador Program, you will greet guests, answer questions about clinic locations, and assist with directing Veterans to services while maintaining professional conduct and a

Qualifications

• Greet visitors and respond to inquiries.
• Provide directions and assist with locating services.
• Maintain accurate messages and relay to staff.
• Promote and deliver outstanding customer service.

Responsibilities

• Serve as initial and final point of contact for guests entering and leaving the facility.
• Greet and direct callers in person and by phone with clear instructions.
• Provide information about the organization, its functions, and activities.
• Take and relay messages to support responsive customer service.
• Guide Veterans and visitors to locations such as outpatient clinics, pharmacy, radiology and lab services.

Skills

Customer service

Communication

Job description

The Department of Veterans Affairs at the Salem VA Medical Center is seeking an Information Receptionist - Red Coat Ambassador to enhance the visitor experience by responding to inquiries, providing directions, identifying concerns, and promoting exceptional customer service across the facility.

As part of the Red Coat Ambassador Program, you will greet guests, answer questions about clinic locations, and assist with directing Veterans to services while maintaining professional conduct and a