Patient & Visitor Concierge - Health Administration

U.S. Department of Veterans Affairs; East Orange (NJ); On-site; USD 38,000 - 50,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration, Health Administration Service in East Orange, NJ, is seeking an Information Receptionist for on-site work.

This role serves as the first point of contact for patients and visitors, delivering a welcoming, courteous experience and guiding them to the appropriate offices. Responsibilities include answering calls and in-person inquiries, assisting with wayfinding, transportation details, and maintaining a safe, clean facility.

Qualifications

• IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Responsibilities

• Provides a positive, welcoming message and courteous, helpful service to arriving and departing patients, visitors, and staff.
• Responds to all telephone calls and face-to-face inquiries; assists with locating staff, bus information, taxi information, and other general information.
• Provides accurate and timely responses to requests for information and directions; directs Veterans, family members and other visitors to the appropriate office or service.
• Provides follow-up to Veterans and visitors leaving the facility by inquiring if their questions and needs have been addressed.
• Contacts for transportation services when patient is ready for pickup.
• Locates appointment information for patients and initiates appropriate action to maintain a safe and sanitary environment.
• Performs other duties as assigned; work schedule may include days, evenings, weekends, holidays, and rotating shifts.

Job description

The U.S. Department of Veterans Affairs, Veterans Health Administration, Health Administration Service in East Orange, NJ, is seeking an Information Receptionist for on-site work.

This role serves as the first point of contact for patients and visitors, delivering a welcoming, courteous experience and guiding them to the appropriate offices. Responsibilities include answering calls and in-person inquiries, assisting with wayfinding, transportation details, and maintaining a safe, clean facility.