Front Desk Receptionist Roanoke VA

Rodgers and Rodgers Consulting; Roanoke (VA); On-site; USD 24,796 - 34,440; Part time

Benefits offered by this job

Great Work Environment

Competitive Compensation

Job summary

A healthcare consulting firm in Roanoke, Virginia is seeking an experienced Front Desk Receptionist to be the first point of contact for clients, especially veterans. This part-time role requires 15-28 hours weekly and emphasizes exceptional customer service, organizational skills, and effective communication. Candidates should have a high school diploma, computer proficiency, and a proven track record in customer service, demonstrating sensitivity and empathy towards veterans' unique needs.

Qualifications

• Proven experience as a receptionist or in a customer service role.
• Strong communication and interpersonal skills.
• Sensitivity and empathy towards veterans.

Responsibilities

• Greet and welcome veterans, visitors, and staff courteously.
• Manage the appointment calendar and facilitate intake processes.
• Comply with HIPAA regulations and uphold patient confidentiality standards.

Skills

Customer service background

Organizational skills

Communication skills

Proficient in computer skills

Education

High school diploma or equivalent

Tools

Apple products

Google Suite

Job description

Benefits/Perks

• Great Work Environment
• Competitive Compensation

Job Summary

We are seeking an experienced, dedicated, and professional receptionist to join our team! As our Front Desk Receptionist, you will be the first point of contact for our patients and their families, providing exceptional service to veterans and service members. This role is vital to creating a positive experience for all who enter our clinic. The ideal candidate will have a strong customer service background, excellent organizational skills, and a commitment to supporting veterans with empathy and respect.

Responsibilities

• Greet and welcome veterans, visitors, and staff with courtesy and professionalism.
• Verify patient demographics and facilitate the intake process.
• Manage the appointment calendar and check-in processes efficiently.
• Assist veterans with completing necessary paperwork as needed.
• Conduct basic screening checks, including temperature or blood pressure checks, as required.
• Provide accurate information in person and via phone/email, including directions to the office using internet maps/GPS.
• Communicate effectively using online chat and other digital communication tools.
• Perform clerical duties such as filing, photocopying, scanning, and faxing.
• Maintain a clean, organized reception and office space.
• Order office supplies and manage inventory.
• Collaborate with medical staff and management to ensure efficient patient flow and clinic operations.
• Answer phone calls and emails promptly, directing inquiries to the appropriate team member or department.
• Ensure office security by adhering to safety protocols and managing access via the reception desk.
• Comply with HIPAA regulations and uphold patient confidentiality standards.

Qualifications/Requirements

• High school diploma or equivalent; additional education is a plus.
• Proficient in computer skills; experience with Apple products and Google Suite is preferred.
• Proven experience as a receptionist or in a customer service role.
• Strong communication and interpersonal skills, with the ability to use chat and online tools effectively.
• Excellent organizational and multitasking abilities.
• Sensitivity and empathy towards veterans and their unique needs.
• Attention to detail and a commitment to excellent customer service.

Schedule

This is a part-time position, requiring 15-28 hours per week based on business needs.