Information Receptionist - Red Coat Ambassador

U.S. Department of Veterans Affairs

Salem (VA)

On-site

USD 37,000 - 47,000

Full time

2 days ago

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Job summary

The Department of Veterans Affairs at the Salem VA Medical Center is seeking an Information Receptionist - Red Coat Ambassador to enhance the visitor experience by responding to inquiries, providing directions, identifying concerns, and promoting exceptional customer service across the facility.

As part of the Red Coat Ambassador Program, you will greet guests, answer questions about clinic locations, and assist with directing Veterans to services while maintaining professional conduct and a

Qualifications

Greet visitors and respond to inquiries.
Provide directions and assist with locating services.
Maintain accurate messages and relay to staff.
Promote and deliver outstanding customer service.

Responsibilities

Serve as initial and final point of contact for guests entering and leaving the facility.
Greet and direct callers in person and by phone with clear instructions.
Provide information about the organization, its functions, and activities.
Take and relay messages to support responsive customer service.
Guide Veterans and visitors to locations such as outpatient clinics, pharmacy, radiology and lab services.

Skills

Customer service

Communication

Job description

Department: Department of Veterans Affairs

This position serves as a Information Receptionist- Red Coat Ambassador at the Salem VA Medical Center within the Customer Service and Community Affairs Service. As part of the Red Coat Ambassador Program, the position enhances the visitor experience by responding to inquiries, providing directions, identifying concerns, and promoting exceptional customer service throughout the medical center.

Key Responsibilities

The major duties include, but are not limited to, the followings: Serves as the initial and the final point of contact for guests entering and leaving the facility Receives, greets and direct callers over the telephone and in person with precise, clear instructions Provides information about the organization, its functions, and activities Takes accurate messages and ensures their delivery to support a responsive culture to the customer Provides excellent customer service via the telephone and face-to-face Answers customer questions concerning the location of outpatient clinics, pharmacy, radiology and lab services, canteen, and other areas of the medical center Takes Veterans and visitors to locations when they have difficulties with instructions provided Communicates effectively with individuals from varied backgrounds as well as those with mental and/or health problems Monitors patients during the transport process to identify concerns and/or seek help Work Schedule: Monday-Friday, 6:30am-3:00pm Telework: Not authorized Virtual: This is not a virtual position.

Position Description/PD#: Information Receptionist - Red Coat Ambassador/PD02294A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $37193 – $47334/yr.

What is the application deadline?

Applications close on 2026-11-17.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.