Guest Relations & Patient Experience Assistant

U.S. Department of Veterans Affairs; West Palm Beach (FL); On-site; USD 35,000 - 47,000; Full time

Job summary

West Palm Beach VA Medical Center is seeking a Program Support Assistant for Guest Relations in the Patient Advocacy area under the Veteran Experience Officer. The role focuses on assisting Veterans, families, and visitors by providing information, directions, and supportive customer service at the campus entrance and information desk.

The position emphasizes greeting guests, guiding them to appropriate staff, and delivering a positive first impression while coordinating escort services and

Qualifications

• Specialized Experience: one year equivalent to GS-04.
• Education: four (4) years above high school.
• Combination: combination of specialized experience and education beyond the first 60 semester hours is creditable.
• Time-In-Grade requirements apply to current and former Federal employees.
• Competencies include Veteran and Customer Focus, Customer Service, Interpersonal Skills, Information Management.

Responsibilities

• Receives, greets, and directs guests at the entrance and exit of the facility.
• Direct Veterans, visitors, and callers to appropriate staff or department.
• Provide information about the organization, its functions and activities.
• Greet and direct callers by phone and in person with clear instructions.
• Provide personal wayfinding and escort services as needed.
• Maintain a respectful, helpful customer service approach in all interactions.

Skills

Veteran focus

Customer service

Interpersonal skills

Information management

Education

4 years education beyond high school

Job description

West Palm Beach VA Medical Center is seeking a Program Support Assistant for Guest Relations in the Patient Advocacy area under the Veteran Experience Officer. The role focuses on assisting Veterans, families, and visitors by providing information, directions, and supportive customer service at the campus entrance and information desk.

The position emphasizes greeting guests, guiding them to appropriate staff, and delivering a positive first impression while coordinating escort services and