Recruitment Operations & Partnerships Lead

Outset; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

Outset is hiring a high-ownership recruitment operations leader in New York to own partner performance, pricing, and end-to-end recruitment processes. You will design scalable playbooks, track KPIs, and build tooling with Product and Engineering to improve AI-assisted recruitment.

You’ll manage vendor relationships, optimize incidence and feasibility, and drive cross-functional collaboration across GTM, product, and operations.

Qualifications

• 5–10 years in research operations, participant recruitment, or panel/vendor management, with deep expertise in digital qualitative recruitment.
• Hands-on understanding of recruitment workflows: panels, screeners, incidence, feasibility, soft launches, quotas, incentives, fraud.
• Track record managing vendors and partners—selecting, negotiating, and holding accountable.
• Genuine program management ability to sequence and drive cross-functional problems to a working system.
• Experience at both large organizations and startups with enterprise process instincts and scrappy execution.
• Strong communication and ability to distill complex information into training, docs, and customer content.
• Comfortable with AI tooling for content and automation; building AI tooling/dashboards a plus.

Responsibilities

• Own partner performance and communication with a system to optimize each partner's quality and fit.
• Negotiate preferred rates and terms and design the feasibility process as volume grows.
• Design and document end-to-end recruitment process with benchmarks and escalation playbooks.
• Build internal enablement and training for the GTM team on recruitment.
• Partner with Product and Engineering on recruitment experience, including fraud detection and identity verification.
• Identify and spec internal tooling to reduce manual ops work.
• Translate recruitment workflows into content for training and customer-facing explanations.

Skills

Research operations

Vendor management

Program management

Cross-functional collaboration

Communication

AI tooling

Independent work

Job description

Outset is hiring a high-ownership recruitment operations leader in New York to own partner performance, pricing, and end-to-end recruitment processes. You will design scalable playbooks, track KPIs, and build tooling with Product and Engineering to improve AI-assisted recruitment.

You’ll manage vendor relationships, optimize incidence and feasibility, and drive cross-functional collaboration across GTM, product, and operations.