Recruitment Ops Lead for AI-Driven Research

Adverb; San Francisco, Northern (CA, KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Outset is redefining research with AI-powered user interviews, serving global brands and enterprise customers. The role owns end-to-end recruitment systems, partner networks, and internal enablement, shaping how we scale with quality and efficiency.

You will partner with product and engineering to embed recruitment tooling, ensure fraud controls, and create clear playbooks for cross-functional teams. A strong background in research operations and vendor management is essential, with startup

Qualifications

• 5–10 years in research operations, participant recruitment, or panel/vendor management.
• Deep expertise in digital qualitative recruitment; quantitative recruitment a plus.
• Experience managing vendors/partners and directing spend.
• Strong program management to organize cross-functional efforts.
• Experience in both large orgs and startups is valued.
• Excellent communication, able to translate complex info into training and content.
• Comfort with AI tooling for content/automation; AI tooling dashboards a plus.
• Highly independent with strong prioritization and execution.
• Bonus: experience at a research platform, panel provider, or research agency.

Responsibilities

• Own partner performance and negotiation, optimize each partner's quality and fit.
• Build feasibility process, incidence rates, targeting, and vendor allocation as volume grows.
• Design end-to-end recruitment processes with benchmarks and playbooks.
• Create internal enablement and GTM training for recruitment processes.
• Collaborate with Product/Engineering on fraud detection, identity verification, and quality flags.
• Identify and specify internal tooling to reduce manual ops.
• Translate recruitment operations into training and customer-facing content.

Skills

Research operations

Vendor management

Program management

Cross-functional

AI tooling

Independent

Startup experience

Job description

Outset is redefining research with AI-powered user interviews, serving global brands and enterprise customers. The role owns end-to-end recruitment systems, partner networks, and internal enablement, shaping how we scale with quality and efficiency.

You will partner with product and engineering to embed recruitment tooling, ensure fraud controls, and create clear playbooks for cross-functional teams. A strong background in research operations and vendor management is essential, with startup