Recruitment and Intake Specialist (Workforce); Eligibility and Intake

UNKNOWN; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition reimbursement

401k with employer contribution

Job summary

The Centers for Families and Children’s El Barrio Workforce Development Center in Cleveland is seeking an energetic recruitment specialist to promote enrollment, engage job seekers, and verify eligibility for our workforce programs. You will coordinate outreach events, screen applicants, conduct intake, and build relationships with partners to expand enrollment.

This role requires a high school diploma, strong computer skills, willingness to travel, and the ability to work evenings or weekends.

Qualifications

• High School Diploma or equivalent required; advanced education or vocational training is a plus.
• Experience in workforce development or social services is preferred.
• Minimum 1 year of experience with clients facing employment challenges.
• Proficient in using electronic platforms (Microsoft Office Suite, internet research, database management, virtual learning platforms).
• Willingness to travel to other facilities and meetings; reliable transportation and license preferred.
• Available to work evenings and weekends; participate in trainings and meetings.
• Bilingual English/Spanish a plus.

Responsibilities

• Assist with developing promotional and recruitment plans to increase job seeker enrollment; target populations as applicable.
• Support community programs by promoting El Barrio through events and recruitment; build relationships with clients and recruitment sources.
• Screen, interview, complete intake, and verify eligibility for the program.
• Be familiar with El Barrio programs, eligibility requirements, and present opportunities to attract and enroll job seekers.
• Maintain relationships with contract partners to support referrals.
• Collect, update, and maintain data for recruiting and intake; provide data entry support for Workforce program.
• Ensure accurate reporting in CRM systems.
• Apply evaluations or tests to program applicants as applicable.
• Initiate outreach calls and mailings to prospective job seekers to ensure timely enrollment.

Skills

Customer service

Problem solving

Organization

Flexibility

Diversity & inclusion

Learning agility

Education

High School Diploma

Tools

Microsoft Office

Database management

Virtual learning platforms

Job description

Job Summary

Responsible for recruitment efforts to advertise, attract and engage clients to El Barrio services. Provides initial job seeker engagement through intake and eligibility for job seekers interested in workforce services.

• High School Diploma or equivalent required, advanced education or vocational training is a plus.
• Experience in a related field such as workforce development or social services is preferred.
• Minimum 1 year of relevant exposure to or experience with clients experiencing challenges in finding employment.
• Proficient in using electronic platforms (i.e. Microsoft Office Suite, internet research, database management, and virtual learning platforms).
• Requires travel to other facilities and meetings as needed. Reliable transportation is required, a valid driver’s license and personal vehicle strongly preferred.
• Availability to work outside of standard business hours, including evenings and weekends to accommodate program requirements and client needs, as well as participation on trainings and meetings.
• Bilingual proficiency in English and Spanish both oral and written a plus.

Program Specific Qualifications

• Demonstrated experience working with young adults, 18-24, looking for employment, continuing education or career readiness, a plus.
• Demonstrated experience working with young adults, 14-24, in shelters, residential facilities, foster care, or juvenile justice impacted, a plus.

Duties & Responsibilities

• Assists with identifying and implementing appropriate promotional and recruitment plans that effectively increase job seeker enrollment, in particular but not exclusive to specific target populations.
• Supports community and internal programs by promoting El Barrio through events, meetings, and recruitment. Builds and maintains relationships with potential clients and recruitment sources.
• Screen, interview, complete intake process and verify applicants’ eligibility requirements for the corresponding program.
• Be thoroughly familiar with El Barrio programs, career profile and eligibility requirements to participate in recruitment fairs and present information sessions outlining opportunities, working conditions, training, and related workforce development topics that will attract and enroll potential job seekers into the program.
• Maintains relationships with contract partners to support and monitor referrals.
• Collect, update and maintain data relevant to recruiting and intake. Provides data entry support across the Workforce program.
• Responsible for accurate reporting in various internal and external CRM systems
• Apply evaluations, tests or any general assessment to program applicants, as applicable.
• Calls and mail letters to potential job seekers for pre-engagement activities immediately upon a referral to ensure participants receive detailed expectations in order to process their enrollment timely.

Core Competencies

• Customer Service: works with internal and external customers to understand needs in order to meet and balance expectations and outcomes; effectively manages 1:1 and group interactions with others, maintaining positive relationships while accomplishing objectives; demonstrates emotional intelligence with an ability to balance empathy forward response.
• Problem Solving: recognizes opportunities to act; accordingly, responds with action rather than waiting for direction; maintain a level‑headed approaching demanding or urgent situations; able to seek out others (both internally and externally) and work cooperatively towards a common goal; actively builds internal and external networks.
• Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long‑term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success.
• Flexibility: Adapts effectively to change by accepting changes in processes readily and with an optimistic perspective of the resulting benefits; readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products.
• Diversity & Inclusion: Self‑aware, attentive listener, people‑oriented, cognizant of bias, cultural intelligence; demonstrating a respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.
• Learning Agility: willingness and desire to absorb new information readily and to put it into practice effectively; avoids giving up in situations; actively seeks out new information to enhance processes and best practices; ability to make fresh connections between different concepts. Seeks feedback to improve learning.

About Us

About Us
The Centers for Families and Children is seeking a purpose-driven candidate to join our El Barrio Workforce Development Center team. Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third‑party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.
Employee Resources and Benefits
We value our team members! With tuition reimbursement, all staff can continue their education. The Centers qualifies for the Federal Public Service Student Loan Forgiveness Program. The Centers offers a comprehensive benefits package, including: medical, dental, vision, 401k with employer contribution (regardless of employee’s contribution amount), vacation/sick/holiday paid time off, employer paid life insurance and long‑term disability, and many other benefits. In addition, all employees are afforded opportunities for personal and professional growth.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.