Retention Specialist

Austincc; Cleveland (OH); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental plans

Health Savings Account

Flexible Spending Account

Vision

Support for continuing education

Life Insurance

401k retirement savings

Mental Health Support

Employee Assistance Program

Calm Subscription

Short and Long-term Disability

Job summary

Austin Community College in Cleveland, Ohio seeks a job management professional to oversee job seekers' employment retention and strategies. Responsibilities include maintaining communication with interns and clients, developing job placements, and analyzing retention statistics. A High School Diploma with 4 years of relevant experience is required, and a Bachelor's degree is preferred. Bilingual in English and Spanish is necessary, along with flexibility for scheduling and travel. The position offers various benefits like medical plans, life insurance, and retirement savings options.

Qualifications

• 4 years of relevant experience required.
• Must have experience working with clients in transition to employment.
• Driver's license and personal vehicle preferred.

Responsibilities

• Maintain monthly contact with workforce interns and employed clients.
• Develop internship site partnerships and retention strategies.
• Travel to work sites for support of employed graduates.
• Assist job seekers with employer relations if needed.
• Conduct workshops and classes within the Job Readiness program.
• Produce client success stories for reports and publications.
• Analyze statistics on retention and internships for compliance.

Skills

Experience working with electronic platforms

Bilingual in English and Spanish

Client interaction skills

Flexible scheduling

Travel readiness

Education

High School Diploma or equivalent

Bachelor’s degree in related area

Job description

Job Summary

Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to inform program team members. Monitor working job seekers’ job performance, progress and possible challenges for retaining employment, address those challenges, develop retention strategies and maintain communication for up to 1 year. Responsible for developing, managing and matching job seekers to appropriate workforce internship sites, while assisting Workforce Interns in all activities related to obtaining and securing self-sustaining employment.

Job Qualifications

• High School Diploma or equivalent required with 4 years of relevant experience required.
• Bachelor’s degree in related area preferred.
• Exposure to or experience working with clients in transition to finding employment.
• Must have demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms).
• Requires travel to other facilities and meetings. Must be able to travel between locations, without issues, by way of own means. Driver's license and personal vehicle strongly preferred.
• Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.
• Bilingual in oral and written English, Spanish required.

Job Duties & Responsibilities

• Develop and maintain, at a minimum, monthly contact with workforce interns, employed clients and supervisors of working clients to manage any and all challenges that clients might face in retaining employment by providing necessary supportive services.
• Develop and implement strategies for successful internship site partnerships, job placements and employment retention efforts.
• Travel to work sites to meet and support employed El Barrio graduates regularly for up to 1 year of employment.
• Assist job seekers in serving as a liaison with employer and internship sites if needed, in issues related to retention with the goal of successful employment retention for long-term success.
• Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and requested.
• Conduct research, interviews and collect information necessary for, and produce, client success stories to be utilized in reports, grants and publications.
• Maintain, analyze and explain statistics on all aspects of retention and internships for presentations, reports and compliance purposes for both internal and external stakeholders.

Wellbeing and Benefits

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Longterm Disability

Equal Opportunity Employer

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.