Engagement Specialist?

America Works of New York Inc; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Pre-Tax Benefits

401K

Gym Membership

Job summary

America Works of New York, Inc. is seeking an Engagement Specialist for a workforce development program in the Bronx.

The role provides individualized career services to low-income job seekers and requires strong case management and interpersonal skills. The ideal candidate will facilitate orientations, administer assessments, maintain case notes, and support program operations while promoting professionalism and inclusiveness to help clients find full-time employment.

Qualifications

• Minimum 4-year degree required.
• Experience working with low-income and underserved populations in workforce development or social services contexts.
• Experience facilitating trainings or workshops.
• Spanish language skills a plus.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Salesforce, Microsoft Teams, and SharePoint preferred.
• Strong communication, professionalism, judgment, and organizational skills.
• Commitment to serving disadvantaged populations.

Responsibilities

• Facilitate daily orientation and intake sessions for clients referred by HRA.
• Present program requirements and expectations to participants.
• Administer TABE testing.
• Maintain timely case notes recording services, assessments, goals, referrals, etc.
• Complete timekeeping and administrative tasks; scan/upload documentation.
• Participate in daily meetings with program management.
• Provide support to other departments and management as needed.
• Maintain detailed case notes, attendance logs, and weekly reports.
• Model professionalism and inclusiveness to motivate clients toward full-time employment.

Skills

Case Management

Training Facilitation

MS Office

Salesforce

SharePoint

Spanish

Communication

Organizational Skills

Conflict Resolution

Education

Bachelor's degree

Tools

Microsoft Teams

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Engagement Specialist

Schedule: Monday to Friday 9am to 5pm (On-Site)

Compensation: $50,000 to $55,000 Annual Salary

Location: Bronx (Hunts Point)

Purpose:

America Works of New York, Inc. is seeking an Engagement Specialist for a workforce development program in the Bronx. TheEngagement Specialistprovides individualized career services to low-income and underserved job seekers seeking employment. The ideal candidate has case management experience, strong interpersonal and conflict resolution skills, and knowledge of workforce development and human services.

Duties and Responsibilities

• Facilitate daily orientation and intake sessions with incoming clients referred by the Human Resources Administration (HRA)
• Present on program requirements and expectations
• Administer TABE testing
• Ensure completion of timely case notes to record service delivery, including assessments, intakes, goals, referrals, etc.
• Complete timekeeping responsibilities
• Scan and upload client documentation
• Participate in daily meetings/check-ins with program management team
• Provide administrative support to other departments or members of management, including but not limited to data entry and case management tasks
• Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis
• Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivated clients to find full-time employment

Requirements

• Minimum of 4-year degree required
• Experience working with low-income and underserved populations, especially in a workforce development, social services, or community-based context
• Experience facilitating trainings or workshops
• Spanish speaking language skills a plus
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Salesforce, Microsoft Teams, and SharePoint preferred
• Strong communication skills, professional demeanor, sound judgment, and strong organizational skills
• Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off Package
• Pre-Tax Commuter Benefits
• 401K with Employer Matching after 1 year
• Free Gym Membership with New York Sports Club after 1 year
• Wonderful team, great work-life balance, and important mission

This position is currently accepting applications.