Intake & Recruitment Specialist

Acacia Network; New York (NY); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off including vacation and H

Job summary

Acacia Network is seeking an Intake and Recruitment Specialist to conduct client intakes, assess eligibility, and support recruitment for a refugee-focused workforce program. The role involves office-based work with local NYC travel to outreach events.

The ideal candidate has experience in multicultural settings, strong English skills, and a demonstrated ability to coordinate services and document client progress. A commitment to serving underserved communities is essential.

Qualifications

• Assc. degree preferred with commensurate experience.
• Experience in outreach for human service or refugee programs.
• Experience providing intake services in multicultural/refugee settings.
• Fluency in English; additional languages helpful.
• Knowledge of local resources for refugees and immigrants.

Responsibilities

• Conduct initial client intakes and assess eligibility.
• Develop and attend job fairs and outreach events.
• Develop partnerships with community organizations for referrals.
• Explain program services and complete intake processes.
• Schedule assessments with Case Managers.
• Maintain accurate client records and reports.
• Make referrals to internal and external resources.
• Advocate for clients to access necessary services.

Skills

Outreach experience

Intake interviews

Cultural competency

Data management

Communication

Advocacy

Emotional support

Education

Associates Degree (Marketing, Social Work, Human Services)

Tools

Office 365

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Intake and Recruitment Specialist will be responsible for conducting initial client intakes, assessing eligibility, and providing recruitment support for a workforce development program focused on refugees. The Specialist will ensure that clients receive the necessary information and resources to achieve their employment and training goals. The Specialist is based in the office headquarters and frequently travels locally within NYC to conduct outreach and recruitment activities.

KEY ESSENTIAL FUNCTIONS

• Marketing: Create and develop comprehensive, engaging, and targeted hard copy and digital materials to reach, engage, and recruit eligible refugees.
• Community Outreach: Develop and attend job fairs, program orientations, and community outreach activities for the recruitment of the eligible refugee populations.
• Partnerships: Develop and maintain partnerships with community organizations and service providers for cross-referral opportunities and support services.
• Client Intake: Conduct comprehensive intake interviews to assess clients' needs, goals, and eligibility for program services.
• Eligibility Determination: Screen client documents and determine eligibility for program services.
• Service Coordination: Provide clear explanations of program services and complete the intake process for clients interested in a workforce development program.
• Scheduling: Schedule comprehensive assessment appointments with Case Managers.
• Documentation: Accurately document client information and maintain comprehensive client records.
• Referrals: Make appropriate referrals to internal and external resources based on clients' needs.
• Advocacy: Serve as an advocate for clients, ensuring they have access to necessary services and resources.
• Data Entry and Reporting: Enter documentation into the assigned databases and provide data for program reports.
• Collaboration: Work together with other EBOF Intake and Recruitment staff to coordinate services in an effective and efficient manner in keeping with program and government guidelines. 413 East 120th Street, Suite 401 New York, NY 10035 (P) 212.427.7080
• Training and Development: Participate in staff training and development activities to enhance skills and knowledge.

REQUIREMENTS

• Education: Associates Degree in Marketing, Social Work, Human Services, or a related field is preferred. A commensurate combination of education and experience will be considered.
• Outreach/Recruitment Experience: At least one year of experience in conducting outreach and recruitment for human service and/or workforce development programs within a multicultural or refugee resettlement setting.
• Intake Experience: At least 6 months of demonstrated experience providing intake services for human service and/or workforce development programs within a multicultural or refugee resettlement setting.
• Cultural Competency: Experience working with diverse populations, including refugees and immigrants, and an understanding of the cultural, social, and economic challenges they face.
• Knowledge of Immigration Laws: Familiarity with immigration laws, refugee rights, and the resettlement process.
• Language Skills: Fluency in English and proficiency in one or more languages spoken by the refugee population in New York City (e.g., Arabic, Spanish, French, etc) is preferred.
• Community Resources: Demonstrated knowledge and experience with local community resources, services, and organizations that support refugees, such as housing, healthcare, education, and employment assistance.
• Advocacy Skills: Experience advocating for clients' rights and needs, including navigating complex systems and securing necessary services.
• Emotional Support: Ability to provide emotional support and crisis intervention when needed using an empowerment-based, family development approach.
• Data Management: Demonstrated experience with maintaining accurate hard copy and digital client records and regularly reporting on clients' progress.
• Communication Skills: Excellent written, verbal, and presentation skills and strong computer skills within a Windows/Office 365 based work environment.

WHY JOIN US?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.