Rental and Repair Shops Manager

Alterra Mountain Company; Warren (VT); On-site; USD 58,000 - 67,000; Full time

Job summary

Sugarbush Resort seeks a hands-on Rental and Repair Shops Manager to lead daily ski and snowboard rental, repair, and POS operations. You will develop staff, manage scheduling and inventory, oversee budgets, and ensure high service standards in a seasonal salaried role from Nov 14, 2026 to Apr 11, 2027.

Join a resort committed to guest experience and safety, with opportunities to optimize resources, improve profitability, and maintain safe shop operations. On-site with benefits included.

Qualifications

• At least 3 years in rental operations, equipment tuning/repair, or hard goods sales with supervisory experience.
• Ability to lead staff, manage operations, and deliver exceptional guest service.
• Experience with RTP systems preferred.

Responsibilities

• Perform and oversee ski/snowboard equipment tuning, repair, testing, and maintenance per industry standards.
• Manage inventory and supplier coordination; maintain shop standards and repair practices.
• Oversee point-of-sale operations, ensure transaction accuracy and financial controls.
• Maintain safety records and ensure compliance with environmental, health, and safety regulations.
• Lead safety and service initiatives to promote guest satisfaction and safety.
• Manage shop facilities security and coordinate with Facilities for safe access.
• Monitor shop performance and implement improvements to enhance efficiency and profitability.
• Perform other duties as assigned by Director of Recreational Services.

Skills

Staff leadership

Guest service

Communication

Problem-solving

Computer skills

Education

High School Diploma

Tools

RTP systems

Job description

Seasonal
RESORT OVERVIEW:

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY:

Sugarbush Resort is seeking a hands-on Rental and Repair Shops Manager to lead and oversee the daily operations of its ski and snowboard rental, repair, and point-of-sale functions. The Manager will lead, develop, and support staff, manage scheduling and inventory, oversee revenue and expense budgets, and maintain high standards of service and communication. Working closely with the Director of Recreational Services, the Rental and Repair Shops Manager will drive efficient shop operations, control costs, optimize resources, and ensure the consistent delivery of high-quality rental and repair services. This seasonal salaried position runs from November 14, 2026, through April 11, 2027. Compensation ranges from $2,240 to $2,560 per two-week pay period, plus benefits. Actual pay will be determined based on the candidate's experience, education, and certification level.

RESPONSIBILITIES:

• Perform and oversee ski and snowboard equipment tuning, repair, testing, and maintenance in accordance with industry standards.
• Manage inventory and supply levels, coordinate purchasing needs, and maintain current shop standards, equipment, and repair practices.
• Oversee point-of-sale operations, transaction accuracy, and established financial control procedures.
• Maintain required operational and safety records; promote compliance with environmental, health, and safety regulations, including hazardous material handling and disposal.
• Lead safety and service initiatives, fostering a culture of safety and exceptional guest service.
• Manage facility security, including opening and closing procedures, and coordinate with Facilities to maintain safe access to shop locations.
• Monitor shop performance and implement operational improvements to enhance efficiency, guest satisfaction, and profitability.
• Perform other duties as assigned by the Director of Recreational Services.

QUALIFICATIONS:

• Must be at least 18 years of age and possess a high school diploma or equivalent.
• Minimum three years of experience in rental operations, equipment tuning/repair, or hard goods sales, including supervisory experience.
• Demonstrated ability to lead staff, manage operations, resolve guest and employee concerns, and deliver exceptional guest service.
• Experience with RTP systems is preferred.
• Must have strong communication, problem-solving, and computer skills.
• Weekend and holiday availability is required.