Recreation Operations Lead — Luxury Guest Experience

Montage International; Bluffton (SC); On-site; USD 52,000 - 66,000; Full time

Job summary

Montage International is seeking a Recreation Supervisor to orchestrate personalized guest interactions, oversee bike/golf cart rentals, and manage budgets and records. The role requires coaching associates and maintaining service standards across leisure activities.

The position emphasizes guest satisfaction, operational efficiency, and knowledgeable guidance on local activities and weather conditions. Indoor/outdoor work and weekend coverage may apply.

Qualifications

• College Degree or educational equivalent preferred.
• 2 years of managerial experience.
• Luxury hospitality experience is a plus.
• Strong passion for customer service; experience handling and resolving guest concerns in a timely manner.
• Must be organized.
• Strong verbal communication skills—ability to communicate effectively with guests and vendors.
• Have a vast array of knowledge about recreational activities applicable to the area.

Responsibilities

• Scheduling associates.
• Overseeing department cleanliness and department organization.
• Ensuring all standards are met.
• Handling guest complaints in a professional manner.
• Training associates.
• Acting as a primary resource regarding local weather, tides, leisure activities, and bike/golf cart rentals.

Skills

Guest service

Staff management

Verbal communication

Organization

Training associates

Knowledge of local recreation

Education

College degree or educational equivalent

Job description

Montage International is seeking a Recreation Supervisor to orchestrate personalized guest interactions, oversee bike/golf cart rentals, and manage budgets and records. The role requires coaching associates and maintaining service standards across leisure activities.

The position emphasizes guest satisfaction, operational efficiency, and knowledgeable guidance on local activities and weather conditions. Indoor/outdoor work and weekend coverage may apply.