Luxury Recreation & Guest Services Manager

Montage International; New Jersey; On-site; USD 70,000 - 88,000; Full time

Job summary

Montage International is seeking a Recreation Manager at Pendry Natirar in Peapack, NJ to create personalized guest interactions and oversee ski rental processes. You will manage budgets, supervise arrivals and departures of guest equipment, and coach team members while maintaining meticulous records.

The role requires a college degree (or equivalent) and 2 years of managerial experience, with luxury hospitality being a plus.

Qualifications

• College Degree or educational equivalent preferred.
• 2 years of managerial experience.
• Luxury hospitality experience is a plus.
• Strong passion for customer service; experience handling and resolving guest concerns in a timely manner.
• Must be organized.
• Strong verbal communication skills—ability to communicate effectively with guests and vendors.
• Must be able to pass all binding indemnification test from all ski manufacturers in skier services.
• Have a vast array of knowledge about recreational activities applicable to the area.

Responsibilities

• Schedule associates.
• Oversee department cleanliness and organization.
• Ensure all standards are met.
• Handle guest complaints in a professional manner.
• Train Associates.
• Serve as a primary resource regarding local mountain conditions, weather, ski trails, lift access points, and dining options on property and around the mountain.

Skills

Customer service

Verbal communication

Organizational skills

Guest relations

Education

College degree or equivalent

Job description

Montage International is seeking a Recreation Manager at Pendry Natirar in Peapack, NJ to create personalized guest interactions and oversee ski rental processes. You will manage budgets, supervise arrivals and departures of guest equipment, and coach team members while maintaining meticulous records.

The role requires a college degree (or equivalent) and 2 years of managerial experience, with luxury hospitality being a plus.