Recreation Supervisor

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Montage Hotels & Resorts in Bluffton, SC seeks a Recreation Supervisor to create personalized guest interactions, oversee bike and golf cart rentals, and manage department budgets. You will coach associates and maintain accurate records to ensure exceptional service.

Ideal candidates have a college degree, at least two years of managerial experience, and a passion for luxury hospitality with strong communication and organizational skills. Knowledge of local recreational activities is a plus.

Qualifications

• 2 years of managerial experience.
• Luxury hospitality experience is a plus.
• Strong customer service; ability to resolve guest concerns promptly.
• Must be organized and able to multitask.
• Strong verbal communication with guests and vendors.
• Knowledge of local recreational activities is advantageous.

Responsibilities

• Schedule associates for shifts.
• Maintain department cleanliness and organization.
• Ensure standards are consistently met.
• Handle guest complaints professionally.
• Train associates and serve as a resource for the team.
• Provide information on local weather, tides and activities, and manage bike/golf cart rentals.

Skills

Verbal communication

Organizational skills

People management

Customer service

Knowledge of local recreation

Education

College degree

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Summary

The Recreation Supervisor will be responsible for creating personalized guest interactions, ensure the accuracy of the bike/golf cart rental process, be competent in all budgetary financials, oversee arrival and departure of all guest equipment, coach Associates, and maintain proper record keeping.

Essential Functions

• Responsible for scheduling associates
• Overseeing department cleanliness and department organization
• Ensuring all standards are met
• Competent handling guest complaints in a professional manner.
• This person will be able to train Associates.
• They will be a primary resource regarding local weather conditions, incoming and outgoing tides, leisure land and water activities, and bike and golf cart rentals.

Qualifications

• College Degree or educational equivalent preferred
• 2 years of managerial experience
• Luxury hospitality experience is a plus
• Strong passion for customer service; experience handling and resolving guest concerns in a timely manner
• Must be organized
• Strong verbal communication skills-ability to communicate effectively with guests and vendors
• Have a vast array of knowledge about recreational activities applicable to the area.

Physical Requirements

Work tasks are performed indoors and outdoors. There is no effective protection from weather. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to lift up to 60 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs frequently. Must be able to bend, stoop, squat and stretch to fulfill equipment handling tasks.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.