Recreation Coordinator

Montage International; Bluffton (SC); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Montage International is seeking a Recreation Coordinator in Bluffton, SC to support the recreation leadership team with booking, coordination, and administrative tasks for bicycle and golf cart rentals.

You will partner with sales, front desk, experience planners, hotel concierge, and third party booking parties to ensure items are reserved and payments are processed accurately. Strong communication and hospitality experience are essential for success in this role.

Qualifications

• High school or equivalent education required.
• Minimum 2 years experience in an administrative assistant or reservations role.
• Minimum 2-3 years of customer service experience in a hotel, events, reservations, or restaurant environment.
• Clear and concise communication skills.
• Working knowledge of rental/booking processes.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English eloquently.
• Knowledge of hotel, recreation, or bicycle shop operations.
• Outstanding customer service skills & ability to find creative solutions, express critical thinking skills, and solve complex problems.
• Advanced skills in Word, Excel, Publisher, PowerPoint, and Outlook; daily use of nearly all programs will occur.
• PREFERRED QUALIFICATIONS Luxury hotel experience strongly preferred.
• Bachelor’s Degree or 4+ years in a leadership role.

Responsibilities

• Answering incoming calls about future bookings and reserve accordingly in our rental system.
• Monitoring voicemails and returning any calls/inquiries/pending booking requests
• Responding to and referencing email bookings on a daily basis and communicating with all parties involved the confirmation of these bookings
• Answering incoming calls regarding billing and/or rental questions/concerns, and relaying the appropriate information to all parties involved to follow through and resolve the issue, or refer to the appropriate manager.
• Work closely with all departments involved in the booking process such as sales, front desk, experience planners, hotel concierge, member concierge, third party booking parties, administrative offices, etc. to communicate upcoming bookings and ensure the items are reserved and payments are properly processed.
• Correctly billing, gathering, and processing payments for a variety of different guests and accommodations in our payment system.
• Print daily reports for deliveries and pick ups, write out all tags for bicycles, and input all corresponding data into the system by close of business
• Manage inventory in booking system and process daily no show fees, late fees, and pick-up fees
• Create a welcoming environment for guests and associates
• Receive initial inquiries, provide preliminary outlet information, forward to manager for appointments or follow-up
• Training new hires on the booking system to ensure consistent use and proper facilitation to avoid service failures and discrepancies

Skills

Communication skills

Customer service

English proficiency

Team collaboration

Billing understanding

Education

High school diploma or equivalent

Bachelor’s degree or 4+ years in a leadership role

Tools

Word

Excel

Publisher

PowerPoint

Outlook

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The Recreation Coordinator will assist the recreation leadership team with the booking, coordination, & administrative support in relation to all bicycle & golf cart rentals. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Answering incoming calls about future bookings and reserve accordingly in our rental system.
• Monitoring voicemails and returning any calls/inquiries/pending booking requests
• Responding to and referencing email bookings on a daily basis and communicating with all parties involved the confirmation of these bookings
• Answering incoming calls regarding billing and/or rental questions/concerns, and relaying the appropriate information to all parties involved to follow through and resolve the issue, or refer to the appropriate manager.
• Work closely with all departments involved in the booking process such as sales, front desk, experience planners, hotel concierge, member concierge, third party booking parties, administrative offices, etc. to communicate upcoming bookings and ensure the items are reserved and payments are properly processed.
• Correctly billing, gathering, and processing payments for a variety of different guests and accommodations in our payment system.
• Print daily reports for deliveries and pick ups, write out all tags for bicycles, and input all corresponding data into the system by close of business
• Manage inventory in booking system and process daily no show fees, late fees, and pick-up fees
• Create a welcoming environment for guests and associates
• Receive initial inquiries, provide preliminary outlet information, forward to manager for appointments or follow-up
• Training new hires on the booking system to ensure consistent use and proper facilitation to avoid service failures and discrepancies

QUALIFICATIONS

• High school or equivalent education required
• Minimum 2 years experience in an administrative assistant or reservations role
• Minimum 2-3 years of customer service experience in a hotel, events, reservations, or restaurant environment
• Clear and concise communication skills
• Working knowledge of rental/booking processes
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English eloquently
• Knowledge of hotel, recreation, or bicycle shop operations
• Outstanding customer service skills & ability to find creative solutions, express critical thinking skills, and solve complex problems
• Advanced skills in Word, Excel, Publisher, PowerPoint, and Outlook; daily use of nearly all programs will occur
• PREFERRED QUALIFICATIONS Luxury hotel experience strongly preferred
• Bachelor’s Degree or 4+ years in a leadership role

PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill cleaning and filing tasks. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. on a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.