Recreation & Memberships Lead — Community Programs

O’Fallon, MO; O’Fallon (MO); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Health & Wellness

Dental insurance

Vision insurance

Employer-paid life insurance

HSA with employer contributions

FSAs

Onsite fitness facilities

Discounted RecTrac membership

Employee Assistance Program

Identity theft protection

Job summary

City of O'Fallon, Missouri is seeking a Recreation Specialist – Office and Memberships to support recreation programming, manage memberships, coordinate administrative functions, and provide excellent customer service to the community.

The role requires organization, dependability, and a customer‑focused approach in a fast‑paced recreation environment, with responsibilities including staff scheduling, budgeting support, records management, RecTrac coordination, and collaboration with city

Qualifications

• High school diploma or GED.
• 1–3 years of related experience (internship, apprenticeship, or similar).
• Valid Missouri driver's license or ability to obtain one.
• CPR certification or ability to obtain certification.
• Experience with purchasing and budgeting preferred.
• Certified Parks and Recreation professional preferred.

Responsibilities

• Plan, develop, coordinate, and supervise a variety of recreation activities and programs.
• Manage Renaud Center memberships, including customer assistance and membership-related services.
• Serve as Manager on Duty at the recreation complex, providing staff support, customer service, facility oversight, tours, and issue resolution.
• Hire, train, schedule, evaluate, and supervise part-time recreation staff.
• Respond to customer questions, complaints, and concerns and provide appropriate solutions.
• Manage program budgets, including revenue forecasting, cost recovery, purchasing, and expenditures.
• Research information, gather data, maintain records, and prepare department reports.
• Manage department files, databases, and program participant information.
• Coordinate and oversee the department-wide use of RecTrac.
• Coordinate with City departments, community organizations, schools, and outside service providers.
• Prepare and distribute program manuals, rules, announcements, flyers, correspondence, and reports.
• Develop bids for program-related purchases and assist with capital equipment bids as needed.
• Coordinate special event permits for park usage.
• Support Parks and Recreation Board meetings by preparing agendas and recording minutes.
• Assist with department employee-related activities, including personnel files, evaluations, PAFs, payroll, and disciplinary documentation.
• Perform other related duties as assigned.

Skills

Customer service

Staff supervision

Organization

Communication

Recordkeeping

Education

High School Diploma or GED

Job description

City of O'Fallon, Missouri is seeking a Recreation Specialist – Office and Memberships to support recreation programming, manage memberships, coordinate administrative functions, and provide excellent customer service to the community.

The role requires organization, dependability, and a customer‑focused approach in a fast‑paced recreation environment, with responsibilities including staff scheduling, budgeting support, records management, RecTrac coordination, and collaboration with city