Recreation Leader III - Ballpark Event Services Lead

City of Goodyear; Goodyear (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

The City of Goodyear invites applications for the Ballpark Event Services Lead to support Spring Training events at Goodyear Ballpark and Recreational Complex. The role coordinates set-up, teardown, staffing, and guest services, overseeing staff and volunteers across ticketing, ushering, transportation and cleaning.

The ideal candidate will have strong customer service and communication skills, a positive, friendly attitude, and a willingness to assist in various ballpark operations.

Qualifications

• Good customer service and communication skills.
• Positive and friendly attitude, willingness to assist across operations.

Responsibilities

• Implements and executes operational plans for assigned areas; supervises staff/volunteers.
• Assists with ballpark program setup and teardown including opening/closing the facility.
• Resolves minor customer issues and ensures superior service.
• Ensures safety of guests and participants and enforces policies.
• Participates in pre/post-event meetings and completes post-event reports.

Skills

Customer service

Communication

Job description

The Ballpark Event Services Lead will assist and organize the set-up, coordination, supervision and tear down of Spring Training game day operations and other events. This position will oversee the work of Event Services staff and volunteers. Ballpark Leads oversee operational areas such as: ticket taking, transportation, guest services, ushers, and cleaning.

The Event Services positions are temporary, part-time positions to assist with events located at Goodyear Ballpark and Recreational Complex. The ideal candidate will possess good customer service and communication skills, be positive and friendly and willing to assist in the variety of ballpark operational areas.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those who possess six core values:

Integrity - Initiative - Empathy - Optimism - Innovation - Adaptability

EXAMINATION PROCESS Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview.

• Implements and executes operational plans for assigned areas. Supervises activities and facility by providing direction, overseeing, and delegating work to Event Services staff/volunteers. Ensures/documents breaks for staff/volunteers.
• Assists with Ballpark program and event setup and teardown. Opens and/or closes the facility.
• Resolves minor customer issues and concerns. The company provides superior customer service to internal and external customers.
• Ensures the safety of guests and participants. Enforces Ballpark policies, rules, and regulations.
• Participates in pre and post-event/game meetings. Completes post-event reports of incidents in assigned area(s).