Recreation Leader III - Ticket Lead (Ballpark)

The Goodyear Tire & Rubber Company; Goodyear (AZ); On-site; USD 55,000 - 80,000; Full time

Job summary

The Goodyear Tire & Rubber Company seeks a Ticket Operations Lead to support the Assistant General Manager of Ticket Sales and Operations in Goodyear Ballpark-Spring Training. You will supervise mobile ticketing, staffing, cash handling, inventory, and order processing to ensure smooth game-day operations.

The role requires at least three seasons in a ticket services/operations environment, two years on Tickets.com with ProVenue, and strong Microsoft Office skills, plus the ability to train and

Qualifications

• Minimum three seasons in a ticket services/operations role.
• Two years of experience with Tickets.com platform and ProVenue.
• Intermediate Microsoft Office skills; strong attention to detail.

Responsibilities

• Assist the GM with supervision of all ticket operations functions.
• Oversee mobile ticketing, staffing, cash handling, inventory and orders.
• Train and motivate a team; ensure accurate recordkeeping and reporting.

Skills

Customer service

Team leadership

Attention to detail

Communication

Tools

Tickets.com ProVenue

Microsoft Office

Job description

Job Description Summary

The Ticket Operations Lead will assist the Assistant General Manager of Ticket Sales and Operations with the management and supervision of all ticket operation functions including mobile ticketing, staffing, cash management, inventory management and ticket order processing for Goodyear Ballpark-Spring Training.

This position requires a minimum of two years of experience on the Tickets.com platform, including the ProVenue ticketing system. The ideal candidate will have at least three (3) seasons in a ticket services/operations position for a professional sports facility. Experience should include intermediate skill level in Microsoft Office programs, as well as the Tickets.com ticketing programs. Ideal candidate will possess a great attitude, the ability to deal with all types of personalities, the ability to train and motivate a team and excellent attention to detail.

At The City Of Goodyear, You Will Be a Part Of An Organization That Values Its Employees As Its Greatest Asset. You Will Become Part Of a Dedicated Team Of Professionals That Will Be Challenged To Learn And Grow In An Environment That Values Employee Development And Career-building. You Will Thrive In a Culture Of Innovation. We Believe That Successful Employees Are Those That Possess Six Core Competencies

Integrity - Initiative - Empathy - Optimism - Innovation – Adaptability

EXAMINATION PROCESS

Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview. Examination process for this position will include: Panel Interview Interviews will be conducted in November of 2026. Dates of employment for the position will be November 2026 – March 2027. Sick leave hours will be provided based upon hours worked.

01 Do you have a minimum of three years of experience within a ticket services/operation position?

• Yes
• No

02 If you answered yes to the previous question, please detail your experience:

03 Do you have a minimum of two years of experience with the Tickets.com platform and/or ProVenue?

• Yes
• No

04 If you answered yes to the previous question, please detail your experience:

05 Do you have at least two years of customer service experience?

• Yes
• No

06 Are you available at least 4 days per week from November through March?

• Yes
• No

07 Please detail your availability and list any potential scheduling conflicts between now and the end of March 2027. Required Question