Recreation Leader III - Ticket Lead (Ballpark)

City of Goodyear; Goodyear (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

The City of Goodyear seeks a Ticket Operations Lead to support the Assistant General Manager of Ticket Sales and Operations, overseeing mobile ticketing, staffing, cash handling, inventory, and order processing for Goodyear Ballpark and Spring Training.

The ideal candidate has at least two years on Tickets.com including ProVenue, and at least three seasons in a ticket services/operations role for a professional venue.

Qualifications

• Minimum two years of experience on the Tickets.com platform including ProVenue.
• At least three seasons in a ticket services/operations role for a professional sports facility.
• Intermediate skills in Microsoft Office and Tickets.com programs.

Responsibilities

• Assist the Assistant General Manager of Ticket Sales and Operations with managing ticket operation functions.
• Oversee mobile ticketing, staffing, cash management, inventory management and ticket order processing.
• Train and motivate the ticket operations team with high attention to detail.

Skills

Tickets.com platform

ProVenue

Microsoft Office

Team training

Tools

Ticketing software

Job description

The Ticket Operations Lead will assist the Assistant General Manager of Ticket Sales and Operations with the management and supervision of all ticket operation functions including mobile ticketing, staffing, cash management, inventory management and ticket order processing for Goodyear Ballpark-Spring Training.

This position requires a minimum of two years of experience on the Tickets.com platform, including the ProVenue ticketing system. The ideal candidate will have at least three (3) seasons in a ticket services/operations position for a professional sports facility. Experience should include intermediate skill level in Microsoft Office programs, as well as the Tickets.com ticketing programs. Ideal candidate will possess a great attitude, the ability to deal with all types of personalities, the ability to train and motivate a team and excellent attention to detail.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess six core competencies:

• Integrity
• Initiative
• Empathy
• Optimism
• Innovation
• Adaptability

EXAMINATION PROCESS

Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview. Examination process for this position will include:

• Panel Interview
• Interviews will be conducted in November of 2026. Dates of employment for the position will be November 2026 – March 2027.