Wellness & Recovery Supervisor: Member Care Leader
EōS Fitness
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Benefits offered by this job
Job summary
EōS Fitness in Houston is seeking a highly motivated Wellness and Recovery Supervisor to lead our Recovery services and educate staff. This role focuses on delivering exceptional member experiences, safety, and adherence to brand standards in a dynamic gym environment.
You will mentor the Service Associate team, educate members on Cryotherapy, Red Light Therapy, and Hydro Massage, and ensure smooth daily operations. Valid PT and CPR/AED certs are required; weekend/evening work is expected.
Qualifications
- Must have valid PT certification.
- CPR/AED certification within 30 days of hire.
- Ability to work weekends, evenings and holidays as needed.
- Experience leading a cohesive team and developing staff.
Responsibilities
- Demonstrate top service standards and mentor the team on service excellence.
- Develop the Service Associate team into rejuvenate experts.
- Lead a customer-centric team and maintain safety protocols.
- Coordinate with Operations Manager on inventory for Recovery services.
- Educate members on Recovery services and assist with Cryotherapy, Red Light Therapy, and Hydro Massage.
- Oversee Recovery area operations and staff scheduling.
- Sell additional Recovery packages to enhance gym experience.
Skills
Education
Job description
EōS Fitness in Houston is seeking a highly motivated Wellness and Recovery Supervisor to lead our Recovery services and educate staff. This role focuses on delivering exceptional member experiences, safety, and adherence to brand standards in a dynamic gym environment.
You will mentor the Service Associate team, educate members on Cryotherapy, Red Light Therapy, and Hydro Massage, and ensure smooth daily operations. Valid PT and CPR/AED certs are required; weekend/evening work is expected.
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