Recovery Specialist II - Lead, Collections & Settlements

United Consumer Financial Services Company; Westlake (OH); Presencial; USD 22.000 - 25.000; Jornada completa

Descripción de la vacante

Marmon Holdings is seeking a Recovery Specialist II in Westlake, OH to support collections efforts within a high-volume environment. You will handle outbound and inbound calls, document all activity, and work to reduce charge-offs while ensuring compliance with FDCPA and state laws.

The role includes mentoring peers, handling specialized accounts like deceased consumers, and achieving monthly performance metrics. A Monday–Friday schedule with occasional Saturday coverage is required.

Formación

• High school diploma or equivalent required.
• 3 years of collections and call center experience.
• Ability to work independently with minimal supervision.

Responsabilidades

• Achieve department and individual goals to reduce charge-offs and increase recoveries.
• Make outbound collection calls and manage inbound consumer calls.
• Document all account activity and consumer interactions.
• Follow FDCPA standards and state laws.
• Mentor peers and train new hires.
• Support management and coordinate overtime to meet monthly goals.
• Manage specialized accounts (e.g., Deceased Consumer) and negotiate settlements.
• Analyze call outcomes to inform strategy and KPIs.
• Escalate cases to management to accelerate resolutions.
• Respond to departmental emails and correspondence.

Conocimientos

Collections experience

Call center experience

Independent work

Educación

High school diploma or equivalent

Descripción del empleo

Marmon Holdings is seeking a Recovery Specialist II in Westlake, OH to support collections efforts within a high-volume environment. You will handle outbound and inbound calls, document all activity, and work to reduce charge-offs while ensuring compliance with FDCPA and state laws.

The role includes mentoring peers, handling specialized accounts like deceased consumers, and achieving monthly performance metrics. A Monday–Friday schedule with occasional Saturday coverage is required.