Recovery & Collections Specialist

Home Credit; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Home Credit in the United States is seeking a collections professional to monitor delinquent accounts, contact customers, and negotiate settlements. You will coordinate with legal teams on cases and prepare reports for management, ensuring adherence to banking regulations and company policies.

The role emphasizes strong communication, problem solving, and accurate documentation to improve recovery performance and maintain compliance with debt-recovery laws.

Qualifications

• Experience in collections, recovery, banking, NBFC, or financial services is preferred.
• Knowledge of legal recovery procedures is an added advantage.
• 1–4 years of experience in a recovery role.
• Any graduate can apply.
• Maintain accurate records of collection activities and customer interactions.

Responsibilities

• Monitor delinquent accounts and identify overdue payments.
• Contact customers through calls, emails, letters, and field visits to recover outstanding dues.
• Negotiate repayment plans and settlements with customers.
• Follow up regularly on promised payments.
• Maintain accurate records of collection activities and customer interactions.
• Coordinate with legal teams for accounts requiring legal action.
• Ensure compliance with company policies, banking regulations, and debt recovery laws.
• Prepare recovery reports and update management on collection performance.
• Investigate reasons for non-payment and recommend corrective actions.

Skills

Strong communication

Negotiation

Handling difficult customers

Debt recovery knowledge

Analytical/problem solving

Documentation/ Reporting

MS Office proficiency

Recovery management systems

Education

Bachelor's degree or equivalent

Tools

MS Office

Recovery management systems

Job description

Home Credit in the United States is seeking a collections professional to monitor delinquent accounts, contact customers, and negotiate settlements. You will coordinate with legal teams on cases and prepare reports for management, ensuring adherence to banking regulations and company policies.

The role emphasizes strong communication, problem solving, and accurate documentation to improve recovery performance and maintain compliance with debt-recovery laws.