Account Recovery & Payments Specialist

Defi-Auto-LLC; Buffalo (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Training

Up to four weeks PTO per year

Tuition Reimbursement

Internal growth opportunities

Job summary

defi SOLUTIONS is hiring a Collections Specialist to support customers through early-stage account recovery in an onsite role at Amherst, NY. You will deliver a professional, respectful customer experience while assisting with repayment options and payoff information.

This role is ideal for problem-solvers who thrive in a fast-paced contact center, where accuracy and client-focused service help bring accounts current and maintain compliant interactions.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in a high-volume contact center.
• Experience working remotely with stable internet and adherence/quality standards.
• We cover all required collections licensing across multiple states.

Responsibilities

• Provide customer support for payment questions, due dates, payoff information, and account updates.
• Process ACH requests and provide accurate payoff quotes.
• Assist customers with early-stage account recovery for accounts 1–45 days past due.
• Discuss repayment options and help set up payment arrangements when appropriate.
• Review account information and document updates accurately.
• Maintain professionalism, empathy, and compliance during all customer interactions.
• Meet quality, adherence, and efficiency expectations in a high-volume environment.

Skills

High-volume experience

Problem solving

Clear communication

Customer service

Education

High School Diploma or GED

Tools

Skip tracing tools

Job description

defi SOLUTIONS is hiring a Collections Specialist to support customers through early-stage account recovery in an onsite role at Amherst, NY. You will deliver a professional, respectful customer experience while assisting with repayment options and payoff information.

This role is ideal for problem-solvers who thrive in a fast-paced contact center, where accuracy and client-focused service help bring accounts current and maintain compliant interactions.