Part Time Customer Service Associate (43285)

Hertz Global Holdings, Inc.; Indianapolis (IN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

40% off Hertz rental

Medical plan

401(k)

Parental leave

Employee assistance program

Educational reimbursement

Voluntary insurance

Theme park & gym discounts

Job summary

Hertz in Indianapolis is seeking a Part Time Customer Service Associate to deliver outstanding service at the counter. You will resolve issues on first contact, support guest satisfaction, and serve as the primary NPS liaison for management.

The role emphasizes coaching staff, adherence to policies, and maintaining a culture of hospitality and professionalism, with opportunities to grow within the Hertz team.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provides first contact resolution and the customer interaction experience at the counter.
• Serves as the primary Net Promoter Score (NPS) liaison for the management team, updating on performance actions and decisions.
• Analyzes NPS results to determine cause and execute plans to improve guest satisfaction.
• Communicates and coaches staff to understand customer needs, providing guidance and feedback.
• Ensures all corporate policies and procedures are followed by staff.

Skills

Customer service

Communication

Leadership

Problem-solving

Relationship building

Job description

Part Time Customer Service Associate

provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage

$17.50/hr.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Benefits and Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.