Customer Service Associate

Hertz; Minnesota; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Rental discount 40%

Medical, Dental & Vision

401(k) matching

Parental Leave

Employee assistance

Educational reimbursement

Voluntary insurance

Theme park tickets

Gym discounts

Job summary

Hertz is seeking a Customer Experience Associate to deliver service above and beyond at the counter in Minnesota, resolving issues on first contact and maintaining hospitality. You will serve as the NPS liaison, analyze results, and communicate actions to management while coaching staff to meet guest needs and uphold corporate standards.

Responsibilities include resolving customer issues with professionalism, driving satisfaction, and ensuring adherence to policies across the team.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills and strong communication abilities.

Responsibilities

• Provide first contact resolution and the customer interaction experience at the counter.
• Resolve customer issues immediately with hospitality and professionalism.
• Serve as the primary NPS liaison for the management team and communicate performance actions.
• Analyze NPS results and implement plans to improve guest satisfaction.

Skills

Customer service

Operations

Sales

Oral and written communication

Relationship building

Leadership

Problem-solving

Decision-making

Job description

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $19.00/hr

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

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