Recovery Specialist

Snapon; Libertyville (IL); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Life insurance

Disability benefits

401(k) with matching

Paid time off

Tuition assistance

Employee stock purchase plan

Job summary

Snap-on Credit LLC, the finance arm of Snap-on Inc., seeks a Recovery Specialist in Libertyville, IL. You’ll contact customers to resolve delinquent accounts using various collection methods and aim to meet monthly goals.

Qualifications include two years of consumer collections experience; college degree preferred but not required. Strong communication, negotiation, and computer skills are essential, with on-site work and comprehensive benefits.

Qualifications

• Two years of consumer collections experience.
• College degree preferred but not required; equivalent work experience considered.
• Experience with skip tracing and third-party/auto collections.
• Accountability to monthly goals and performance metrics.
• Strong credit and collections knowledge; negotiation skills.
• Excellent verbal and written communication; professional demeanor.
• Proficient in computer applications.

Responsibilities

• Collect on bad debt accounts.
• Achieve monthly goals.
• Make outbound calls and handle inbound calls to resolve accounts.
• Locate customers to resolve accounts.

Skills

Consumer collections

Negotiation

Verbal communication

Written communication

Analytical

Self-motivation

Education

College degree (preferred)

Tools

Credit systems

Computer applications

Job description

Overview

Subordinate Positions: None

Location: Libertyville, IL

Salary Range: $44,000 - $48,000

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company's franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary

Recovery Specialists are responsible for notifying customers of their defaulted accounts primarily through telephone to resolve their financial obligation utilizing various collection methods.

Responsibilities

• Position Responsibilities: Responsible for collecting on bad debt accounts
• Achieve monthly goals
• Make outbound calls and handle inbound calls to resolve bad debt accounts
• Locate customers to resolve bad debt accounts

Qualifications

• Requirements: College degree preferred but not required; equivalent work experience will also be consideredTwo years of recent consumer collections experience; willing to train the right individualSkip tracing Third-party collections, auto collections, manual dialingAccountability to individual monthly goalsBusiness understanding and demonstrated skills and knowledge in:
• Credit and collections
• Communications - verbal and written
• Professional and persuasive communication
• Computer applications
• Negotiation
• Self-motivated Goal driven Organization
• The following individual skills and characteristics are particularly important:AnalyticalStandards and EthicsApproachableDecisiveCollaborative

Benefits

• Company-paid benefits include:Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long-term disability, Employee Assistance Program
• Business travel accident insurance
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan - annual optional enrollment period
• Retirement programs including 401(k) Plan with matching employer contributions
• Will be required to pass an immediate drug test upon offer.

Travel: No travel expected

Effort: Normal working hours

Working Environment: Normal office environment

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

For additional information please reference our careers website at Careers | Snap-on Incorporated