Associate Account Manager

Snapon; Libertyville (IL); On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

Medical & dental

Life insurance

Disability insurance

Employee Assistance Program

Travel accident insurance

401(k) with company match

Paid time off

Tuition assistance

Employee Stock Purchase Plan

Job summary

Snap-on Credit LLC is seeking an entry-level collections specialist in Libertyville, IL. The role focuses on collecting early-stage delinquent EC accounts within a regional unit, coordinating with franchisees, and promoting Credit Sales programs as you prepare for potential growth into an Account Manager role.

Qualifications include a high school diploma (Bachelor's preferred) and 2 years in customer service or collections; strong credit, negotiation, and communication skills are essential.

Qualifications

• High school diploma; 2 years in customer service or collections preferred.
• Bachelor's degree preferred.
• Strong knowledge of credit and collections; communications - verbal and written, negotiation, and computer applications.

Responsibilities

• Collect EC accounts to achieve corporate/regional goals.
• Extensive phone contact collecting on active delinquent accounts.
• Coordinate collection efforts with Franchisee network and Account Managers.
• Report and consult with management on major issues.
• Promote Credit Sales programs and promotions.

Skills

Credit & collections

Verbal & written communication

Negotiation

Analytical

Ethics

Approachable

Decisive

Collaborative

Education

Bachelor's degree

High school diploma

Job description

Overview

Subordinate Positions: None

Location: Libertyville, IL

Salary Range: $45,000 - $47,250

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company's franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary

Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Account Manager.

Responsibilities

Collection of EC accounts to achieve established Corporate/Regional goalsExtensive phone contact collecting on active delinquent accountsCoordinate collection efforts with Franchisee networkCoordinate product return with Account Managers/Senior Account ManagerReport and consult with management on major issuesAchieve assigned delinquency/loss goals and metricsAnswer field and customer questionsResolve credit/payment problemsAssist in promoting Credit Sales programs and promotions

Qualifications

High school diploma. 2 years customer service or collections preferredBachelor's degree is preferredBusiness understanding and demonstrated skills and knowledge in:Credit and collectionsCommunications - verbal and writtenComputer applicationsNegotiationThe following individual skills and characteristics are particularly important:AnalyticalStandards and EthicsApproachableDecisiveCollaborative

Benefits

• Company-paid benefits include:Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long-term disability, Employee Assistance Program
• Business travel accident insurance
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan - annual optional enrollment period
• Retirement programs including 401(k) Plan with matching employer contributions

Additional Requirements

Will be required to pass an immediate drug test upon offer. Travel: No travel expected Effort: Normal working hours Working Environment: Normal office environment Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/VeteranFor additional information please reference our careers website at Careers | Snap-on Incorporated