Customer Service Rep I

Snapon; Crystal Lake (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

401k

Employee discount

Job summary

Snap-on is seeking a customer service representative for an onsite role at our Crystal Lake, IL office. You will support the Industrial sales field and customer base via phone or email, handling order entry, pricing inquiries, contract reviews, and shipment issues.

The ideal candidate has at least 1 year in customer service, strong communication, and the ability to learn new systems quickly, with a team-oriented, detail-focused approach. Overtime may be required to meet business needs.

Qualifications

• High School Diploma or GED
• 1 year customer service experience
• Strong ability to learn and adapt to new computer-based systems
• Excellent interpersonal and oral/written communication skills
• Team-oriented and flexible to handle changing business needs

Responsibilities

• Handle pricing, product information, and order entry requests.
• Process reports on open orders to fulfill promptly.
• Maintain professional communication and escalate issues as needed.
• Document steps in multiple systems for accuracy and audit purposes.
• Attend team meetings and perform other duties as assigned by management.

Skills

Customer service

Communication skills

MS Office

Team player

Adaptable

Education

High School Diploma

Tools

CRM software

Job description

Overview

This position is an ONSITE position at our Crystal Lake, IL officeWho we are:People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team. Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales field and customer base. These requests may be received via phone or email; in addition, customer service maintains a variety of functions to ensure quality and exceptional service. CSR I may have primary responsibility for one or more of these functions and be asked to perform other secondary functions as necessary to meet business needs.

Responsibilities

Customer Service functions may include requests for pricing and availability, product information, order entry, contract review, expediting product, status and tracking, and shipping issuesReceive and resolve customer/sales field requests via phone and emailRun and work a variety of reports related to open orders in an effort to fulfill those orders in a timely fashionMaintain professionalism while communicating and escalating open issues in a timely fashion, keeping all parties informed as necessary on developmentsFollow all established processes consistently in order to maintain high quality standards of serviceReview work instructions and work with team leadership to implement necessary updates/changesMaintain clear, concise documentation of all steps taken in multiple systems, ensuring accuracy of data Digitally file all backup in paperless filing system for audit purposesAttend and actively participate in team meetingsPerform any other duties as assigned by management

Qualifications

High School Diploma or GEDMinimum 1 year previous customer service experienceStrong ability to learn and adapt to new computer-based systems (i.e. database management and workflow systems, among others)Exceptional listening skillsExcellent interpersonal analytical and oral/written communication skillsStrong understanding of and willingness to collaborate in a team environmentStrong attention to detail and ability to accurately perform a wide range of proceduresCreative and able to be flexible in daily activities, change priorities and coordinate multiple tasks in order to meet changing business needsMust be dependable; willing to work overtime and to adjust schedule in order to meet business demandsAbility to remain calm under pressure and work in stressful situations in order to promote positive customer relations with both internal and external customersExcellent PC skills, knowledge of Microsoft Office

Snap-on offers a competitive compensation package and a complete benefits package which includes which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more.Snap-on offers a drug free work environment and Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.