Recovery & Skip-Trace Investigator

Midway Auto Group; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K matching

Life Insurance

Job summary

Westlake Services, LLC is seeking a Repossession Skip Trace Agent in Los Angeles, CA to locate delinquent borrowers and collateral using advanced skip tracing techniques. You will work with recovery agents and legal teams to support compliant repossession efforts.

The role requires 1–2 years in skip tracing or related fields, proficiency with TLOxp, LexisNexis, and other tools, and strong investigative skills. Some evenings or weekends may be required; remote options may be policy-dependent.

Qualifications

• High school diploma or equivalent required; degrees preferred.
• 1–2 years in skip tracing, collections, repossession, or related field.
• Proficient with skip tracing tools (TLOxp, LexisNexis, Clear, IDI CORE).
• Strong computer and internet research skills.
• Knowledge of FDCPA, FCRA, and repossession laws.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and investigative skills.
• Ability to manage multiple accounts and meet deadlines in a fast-paced environment.
• High integrity, discretion, and professionalism.

Responsibilities

• Use skip tracing databases, public records, and investigative tools to locate individuals and/or collateral.
• Verify and analyze information to confirm accuracy of addresses, employment, relatives, and associates.
• Maintain accurate, detailed case files with all efforts, contacts, and findings.
• Communicate findings with repossession agents and coordinate recovery efforts.
• Work closely with internal departments to support recovery and minimize losses.
• Follow all applicable laws and regulations, including FDCPA, GLBA, FCRA, and privacy guidelines.
• Perform outbound calls and emails to references, employers, and known contacts when appropriate and compliant.
• Identify patterns or trends that may indicate location strategies for hard-to-find accounts.
• Maintain productivity, compliance, and quality metrics as defined by department standards.
• Assist in updating and maintaining skip tracing software tools and lead sources.

Skills

Skip tracing

Communication skills

Analytical thinking

Investigative skills

Time management

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

TLOxp

LexisNexis

Clear

IDI CORE

Job description

Westlake Services, LLC is seeking a Repossession Skip Trace Agent in Los Angeles, CA to locate delinquent borrowers and collateral using advanced skip tracing techniques. You will work with recovery agents and legal teams to support compliant repossession efforts.

The role requires 1–2 years in skip tracing or related fields, proficiency with TLOxp, LexisNexis, and other tools, and strong investigative skills. Some evenings or weekends may be required; remote options may be policy-dependent.