Skip Trace Agent

Midway Auto Group; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K matching

Life Insurance

Job summary

Westlake Services, LLC is seeking a Repossession Skip Trace Agent in Los Angeles, CA to locate delinquent borrowers and collateral using advanced skip tracing techniques. You will work with recovery agents and legal teams to support compliant repossession efforts.

The role requires 1–2 years in skip tracing or related fields, proficiency with TLOxp, LexisNexis, and other tools, and strong investigative skills. Some evenings or weekends may be required; remote options may be policy-dependent.

Qualifications

• High school diploma or equivalent required; degrees preferred.
• 1–2 years in skip tracing, collections, repossession, or related field.
• Proficient with skip tracing tools (TLOxp, LexisNexis, Clear, IDI CORE).
• Strong computer and internet research skills.
• Knowledge of FDCPA, FCRA, and repossession laws.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and investigative skills.
• Ability to manage multiple accounts and meet deadlines in a fast-paced environment.
• High integrity, discretion, and professionalism.

Responsibilities

• Use skip tracing databases, public records, and investigative tools to locate individuals and/or collateral.
• Verify and analyze information to confirm accuracy of addresses, employment, relatives, and associates.
• Maintain accurate, detailed case files with all efforts, contacts, and findings.
• Communicate findings with repossession agents and coordinate recovery efforts.
• Work closely with internal departments to support recovery and minimize losses.
• Follow all applicable laws and regulations, including FDCPA, GLBA, FCRA, and privacy guidelines.
• Perform outbound calls and emails to references, employers, and known contacts when appropriate and compliant.
• Identify patterns or trends that may indicate location strategies for hard-to-find accounts.
• Maintain productivity, compliance, and quality metrics as defined by department standards.
• Assist in updating and maintaining skip tracing software tools and lead sources.

Skills

Skip tracing

Communication skills

Analytical thinking

Investigative skills

Time management

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

TLOxp

LexisNexis

Clear

IDI CORE

Job description

Westlake Services, LLC. | Corporate Office
Los Angeles, CA 90010, USA

Description

Position Summary:

The Repossession Skip Trace Agent is responsible for locating delinquent borrowers and collateral (e.g., vehicles, equipment) for recovery through advanced skip tracing techniques. This role requires strong investigative skills, attention to detail, and proficiency with skip tracing tools and databases. The specialist works closely with recovery agents, collection teams, and legal departments to facilitate successful repossession efforts in compliance with federal, state, and company regulations.

Key Responsibilities:

• Use skip tracing databases, public records, and investigative tools to locate individuals and/or collateral.
• Verify and analyze information to confirm accuracy of addresses, employment, relatives, and associates.
• Maintain accurate, detailed case files with all efforts, contacts, and findings.
• Communicate findings with repossession agents and coordinate recovery efforts.
• Work closely with internal departments to support recovery and minimize losses.
• Follow all applicable laws and regulations, including FDCPA, GLBA, FCRA, and privacy guidelines.
• Perform outbound calls and emails to references, employers, and known contacts when appropriate and compliant.
• Identify patterns or trends that may indicate location strategies for hard-to-find accounts.
• Maintain productivity, compliance, and quality metrics as defined by department standards.
• Assist in updating and maintaining skip tracing software tools and lead sources.

Required Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Minimum 1-2 years of experience in skip tracing, collections, repossession, or related field.
• Proficient with skip tracing tools (e.g., TLOxp, LexisNexis, Clear, IDI CORE, etc.)
• Strong computer and internet research skills.
• Knowledge of FDCPA, FCRA, and repossession laws.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and investigative skills.
• Ability to manage multiple accounts and meet deadlines in a fast-paced environment.
• High level of integrity, discretion, and professionalism.

Preferred Skills:

• Experience working with recovery management software (e.g., RDN, DRN).
• Bilingual (Spanish/English) a plus.
• Prior law enforcement, private investigation, or repo industry experience beneficial.
• Standard office hours; some flexibility may be required depending on case urgency.
• May involve working nights or weekends to contact hard-to-reach individuals.
• Remote or hybrid options may be available depending on company policy.

Compensation

• Hourly salary range: $18.47 to $19 based on experience
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable

Full Time Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.