Recovery & Impound Operations Lead

Openlane; United States, Northern America, Americas; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Paid time off

Tuition reimbursement

Volunteer day

Job summary

OPENLANE is seeking an Impound Coordinator to support the North American PAR team. You will develop strong customer service skills, support the Sr. Account Manager, and ensure service levels for clients, recovery vendors, and customers.

The role requires excellent organization, clear communication, and meticulous documentation. Proficiency in Google products and the ability to multi-task under pressure are essential for success.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s degree is preferred.
• Previous customer service experience is required.
• Collections or recovery experience preferred.

Responsibilities

• Maintain excellent customer service and strong telephone support to answer or research client questions.
• Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution.
• Assign or reassign recovery vendors as needed.
• Monitor and process accounts in internal system queues as directed.
• Maintain daily and weekly reports using Google Sheets.

Skills

Organizational skills

Communication skills

Detail-oriented

Multi-tasking

Google Workspace

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Google Sheets

Gmail

Internal operating system

Third-party vendor systems

Job description

OPENLANE is seeking an Impound Coordinator to support the North American PAR team. You will develop strong customer service skills, support the Sr. Account Manager, and ensure service levels for clients, recovery vendors, and customers.

The role requires excellent organization, clear communication, and meticulous documentation. Proficiency in Google products and the ability to multi-task under pressure are essential for success.