Impounds Coordinator (M-F, 10AM - 7PM EST)

PAR PAR Inc; Carmel (IN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Benefits (HSA/FSA)

401K with company match

Paid vacation & sick time

Parental leave (US)

Disability & life insurance

Tuition reimbursement

Volunteer day

Career growth

Job summary

OPENLANE, based in Carmel, Indiana, is seeking an Impound Coordinator to support its North America team. You will develop customer relations, handle inquiries, and assist the Sr. Account Manager across recovery operations.

Ideal candidates have strong communication, attention to detail, and the ability to multi-task in a fast-paced environment while using Google tools and internal systems. Competitive hourly pay and benefits accompany the role.

Qualifications

• High School Diploma or equivalent required; bachelor's preferred.
• Strong written and verbal communication with detail orientation.
• Experience in customer service or collections/recovery a plus.

Responsibilities

• Provide excellent customer service and phone support.
• Research client questions and resolve issues.
• Coordinate recovery vendors and manage queues.
• Maintain daily/weekly client reports in Google Sheets.
• Communicate clearly with clients and vendors.
• Ensure timely follow-ups and documentation.

Skills

Communication skills

Detail oriented

Multitasking

Team player

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Google Sheets

Gmail

Google products

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For

The responsibility of the Impound Coordinator position is to develop and maintain strong customer service skills and support their respective team and Sr. Account Manager in every aspect of PAR North America’s business. The Impound Coordinator must become proficient in their respective department (recovery) and service all clients, recovery vendors, and customers.

You Are

• Excellent organizationally and have great communication skills.
• Must be able to communicate verbally clearly and effectively and in writing.
• Must be very detailed and be able to document details clearly Must be able to multi-task, work under pressure, and at a fast pace.
• Competent in Google products: Google and Gmail
• Successful at implementing and assuring adherence to all company policies and procedures.
• Demonstrative of a commitment to stated values and business ethics.
• Exhibiting professional excellence and consistently work as a teammate, supporting other members of the team.

You Will

• Maintain excellent customer service, strong telephone support and ability to answer or research the answer to client, agent, or customer questions.
• Identify issues as they arise, facilitate a solution, elevate as needed and follow up to confirm resolution.
• Assign or reassign recovery vendors as needed.
• Monitor and process accounts in all internal system queues as directed.
• Maintain daily and weekly reports per client or management request using Google Sheets.
• Act as liaison between client, customer and recovery vendor.
• Utilize knowledge of multiple computer systems, such as the internal operating system, Google products, third party vendor systems and integration partner systems.
• Maintain a high level of accuracy and productivity in all daily activities.
• Perform other duties as directed by PAR Management.
• Prioritize your queue daily to ensure follow- up dates are worked and are completed on time.
• Complete new queue and new flipper accounts within 24 hours of PAR receiving them.
• Follow up on approvals and documents with clients every 48 hours.
• Follow up on all active assignments every 24 hours to ensure the recovery vendor has everything needed and is working to secure the unit.

Must Have’s

• High School Diploma or equivalent is required. Bachelor’s degree is preferred. Previous customer service experience is required. Collections or recovery experience preferred.

Compensation Range of Hourly: $19.00 - $19.00 USD

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug-free workplace.