Empathetic Case Navigator for Recovery & Guardianship

Robinson and Casey PLLC - Attorneys in Palm Beach; Boca Raton (FL); On-site; USD 60,000 - 150,000; Full time

Job summary

Robinson and Casey, PLLC is seeking a Case Specialist to guide families through the Marchman Act and Guardianship with empathy and clear guidance. You’ll work closely with our legal team to ensure compassionate, client-centered case management and thorough documentation throughout recovery journeys.

Ideal candidates bring strong consultative sales skills, excellent client communication, and a track record of supporting families with actionable legal advice and coordinated resources.

Qualifications

• Experience guiding families through legal processes with empathy and clarity.
• Consultative sales experience with empathy and trust-building.
• Ability to communicate clearly with clients and provide actionable advice.
• Proven collaboration with legal teams for seamless case management.
• Strong record-keeping of client interactions and case progress.
• Identify opportunities for process improvements.
• Provide follow-up to support clients during recovery.
• Facilitate connections to resources or services for recovery.

Responsibilities

• Guide families through the legal processes of the Marchman Act and Guardianship with empathy and clarity.
• Communicate effectively with clients, offering clear and actionable advice to foster trust and confidence.
• Collaborate with our legal team to ensure seamless case management and client satisfaction.
• Maintain detailed and accurate records of client interactions and case progress.
• Identify opportunities for process improvements and contribute to a culture of innovation.
• Provide consistent follow-up to ensure clients are supported throughout their recovery journey.
• Facilitate connections between clients and appropriate resources or services to aid in their recovery process.
• Educate families on their legal options and the steps involved in the recovery process.

Skills

Consultative sales

Empathy

Client communication

Collaboration

Documentation

Resource coordination

Job description

Robinson and Casey, PLLC is seeking a Case Specialist to guide families through the Marchman Act and Guardianship with empathy and clear guidance. You’ll work closely with our legal team to ensure compassionate, client-centered case management and thorough documentation throughout recovery journeys.

Ideal candidates bring strong consultative sales skills, excellent client communication, and a track record of supporting families with actionable legal advice and coordinated resources.