Recovery Coordinator

Life Time Inc.; Florida; On-site; USD 36,000 - 54,000; Full time

Job summary

Life Time Inc. is seeking a LT Recovery Coordinator to deliver top-tier customer service, greet members, manage accounts, and develop knowledge of LT Recovery products and services. The role includes maintaining the LT Recovery space, scheduling, and assisting the Life Clinic Coordinator.

The position requires foundational fitness knowledge, experience in customer service, and the ability to perform aerobic activity and lift up to 50 pounds. Weekend availability may be required.

Qualifications

• High School Diploma or GED required.
• Office management experience preferred.
• Knowledge or certification in Exercise and sport science.
• Knowledge of fitness, cardiovascular training, nutrition and program design.
• Customer service experience.
• Ability to perform an aerobic activity for the duration of a class and lift up to 50 pounds.

Responsibilities

• Greet members and guests and maintain LT Recovery space.
• Manage member accounts and process payments for LT Recovery services.
• Schedule appointments and communicate professionally via email.
• Maintain daily operations, cleaning routines, and supply orders for LT Recovery space.
• Assist Life Clinic Coordinator and engage members during LT Recovery events.

Skills

Customer service

Fitness knowledge

Program design

Office management

Phone and email communication

Data entry / accounts management

Education

High School Diploma or GED

Job description

Position Summary

The LT Recovery Coordinator delivers the highest customer service to all members and guests through professional greetings, account Maintenance, and extensive, knowledge on LT Recovery products and services. In addition, maintains the day by day operations of the LT Recovery space and client accounts. The position Holder must anticipate member needs and interests regarding LT Recovery Products and Services. The LT Recovery Coordinator maximizes scheduling productivity and assist the Life Clinic Coordinator when needed.

Job Duties and Responsibilities

• LT Recovery Daily Operations -Open and Closes the LT Recovery Space - Maintains cleaning schedule and turns into Personal training Manager daily. - Ensures all equipment, products are "Like New" and submits work orders if needed of repair or fixing. - Orders supplies for LT Recovery Space - Knowledge on Products/Services offered within LT recovery
• LT Recovery Front Desk Operations - Answers all LT Recovery phone calls and checks voice messages daily. - Checks Members in and Out for all LT Recovery Services. - Schedules clients for appointments for LT Recovery Services. - Uses Professional Email daily for Professional communication. - Process Client paperwork, and client file management with care. - Process Transactions payments for products and services for LT Recovery Services. - Expert in Client accounts and management of clients' accounts.
• Member Engagement - Greets and checks in members with a warm and professional greeting. - Excellent customer service skills, while developing relationship with members, clients and guests. Ownership of LT Recovery Events and communication to team members and members regarding LT Recovery. - Member/client assist on setup equipment.

Position Requirements

• High School Diploma or GED
• Office Management or Experience
• Knowledge or certification in Exercise and sport science
• Knowledge of fitness, cardiovascular training, nutrition and program design
• Customer Service Experience
• Subject to work holidays and weekends
• Ability to perform an aerobic activity for the duration of a class and be able to bend, stand, reach, climb and lift up to 50 pounds

Preferred Requirements

• Clinic office or customer service based job experiences

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.