Recovery Coordinator

LTFMGTCO LTF Club Management Co; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Life Time is seeking a LT Recovery Coordinator to deliver exceptional member service at the LT Recovery space. You will greet guests, maintain accounts, and possess strong knowledge of LT Recovery products and services.

The role also supports daily operations and scheduling, ensuring a smooth, welcoming environment for all members and guests. Responsibilities include managing front desk tasks, processing transactions, and maintaining client accounts with accuracy, while coordinating with the

Qualifications

• Customer service experience and professionalism.
• Office management or related experience.
• Knowledge or certification in exercise and sport science.

Responsibilities

• Open and close the LT Recovery Space and manage daily operations.
• Maintain cleaning schedule and coordinate with Personal Training Manager.
• Ensure equipment and products are in like-new condition and submit repair requests.
• Process payments and handle client paperwork and file management.
• Schedule clients for LT Recovery Services and manage phone communications.
• Greet members with a warm, professional demeanor and enhance member engagement.

Skills

Customer service

Office management

Exercise science

Education

High School Diploma or GED

Job description

Position Summary

The LT Recovery Coordinator delivers the highest customer service to all members and guests through professional greetings, account Maintenance, and extensive, knowledge on LT Recovery products and services. In addition, maintains the day by day operations of the LT Recovery space and client accounts. The position Holder must anticipate member needs and interests regarding LT Recovery Products and Services. The LT Recovery Coordinator maximizes scheduling productivity and assist the Life Clinic Coordinator when needed.

Job Duties and Responsibilities

LT Recovery Daily Operations

• Open and Closes the LT Recovery Space


• Maintains cleaning schedule and turns into Personal training Manager daily.


• Ensures all equipment, products are "Like New" and submits work orders if needed of repair or fixing.


• Orders supplies for LT Recovery Space


• Knowledge on Products/Services offered within LT recovery

LT Recovery Front Desk Operations

• Answers all LT Recovery phone calls and checks voice messages daily.


• Checks Members in and Out for all LT Recovery Services.


• Schedules clients for appointments for LT Recovery Services.


• Uses Professional Email daily for Professional communication.


• Process Client paperwork, and client file management with care.


• Process Transactions payments for products and services for LT Recovery Services.


• Expert in Client accounts and management of clients' accounts.

Member Engagement

• Greets and checks in members with a warm and professional greeting.


• Excellent customer service skills, while developing relationship with members, clients and guests. Ownership of LT Recovery Events and communication to team members and members regarding LT Recovery.


• Member/client assist on setup equipment.

Position Requirements

• High School Diploma or GED


• Office Management or Experience


• Knowledge or certification in Exercise and sport science


• Knowledge of fitness, cardiovascular training, nutrition and program design


• Customer Service Experience


• Subject to work holidays and weekends


• Ability to perform an aerobic activity for the duration of a class and be able to bend, stand, reach, climb and lift up to 50 pounds

Preferred Requirements

• Clinic office or customer service based job experiences

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.