Recovery & Collections Specialist

Van Horn Automotive Group Inc; Sheboygan (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee Stock Ownership Plan (ESOP)

HSA match

Tuition reimbursement

Paid holidays

Vacation & sick days

Employee discounts

Gym reimbursement

Volunteering time off

Job summary

Van Horn Automotive Group Inc in Sheboygan, WI is seeking a Recovery Coordinator to manage delinquent and charged-off accounts and oversee the repossession workflow. You will coordinate recovery efforts with customers, internal teams, and external partners to recover balances.

The role emphasizes professional customer service, compliance, and strong negotiation and problem-solving skills as you negotiate repayment plans and monitor recovery outcomes.

Qualifications

• High School Diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Valid driver’s license required.
• Previous experience in collections, recovery, finance, automotive lending, or customer account management preferred.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Monitor and manage delinquent, repossession, bankruptcy, and charged-off accounts.
• Manage the complete repossession workflow from assignment through recovery resolution.
• Contact customers regarding past-due balances and available recovery options.
• Negotiate payment arrangements, settlements, deferments, and repayment plans within company guidelines.
• Coordinate repossessions, skip tracing, asset recovery, and remarketing activities as needed.

Skills

Communication skills

Negotiation

Problem solving

Attention to detail

Independent work

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Account management software

Job description

Van Horn Automotive Group Inc in Sheboygan, WI is seeking a Recovery Coordinator to manage delinquent and charged-off accounts and oversee the repossession workflow. You will coordinate recovery efforts with customers, internal teams, and external partners to recover balances.

The role emphasizes professional customer service, compliance, and strong negotiation and problem-solving skills as you negotiate repayment plans and monitor recovery outcomes.