Recovery Coordinator

Van-Horn-Automotive-Group; Town of Sheboygan (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

HSA match

ESOP

Paid holidays

Vacation days

Sick days

Employee discounts

Tuition reimbursement

Scholarships

Career advancement

Gym reimbursement

Volunteer time

Sundays off

Job summary

Van Horn Automotive Group is seeking a Recovery Coordinator in Sheboygan, WI to manage delinquent and charged-off accounts, oversee repossession workflows, and coordinate recovery efforts with customers and partners.

The role emphasizes strong negotiation, communication, and organization to resolve accounts, while supporting the company’s ESOP and benefit programs for staff.

Qualifications

• High School Diploma or GED required (Associate or Bachelor’s preferred).
• Valid driver’s license required.
• Experience in collections, recovery, finance, automotive lending, or customer account management preferred.
• Strong communication, negotiation, and problem-solving skills.
• Ability to handle confidential information professionally.
• Knowledge of collection practices, deferments, bankruptcies, and repossession processes preferred.
• Proficient in Microsoft Office and account management software.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple accounts effectively.

Responsibilities

• Monitor and manage delinquent, repossession, bankruptcy, and charged-off accounts.
• Manage the complete repossession workflow from assignment through recovery resolution.
• Take ownership of the recovery process for delinquent and charged-off accounts.
• Contact customers regarding past-due balances and available recovery options.
• Negotiate payment arrangements, settlements, deferments, and repayment plans within guidelines.
• Review account histories and documentation to determine appropriate recovery actions.
• Coordinate with repossession vendors, auction partners, attorneys, and internal teams to ensure timely resolution.
• Monitor repossession status, redemption activity, deficiency balances, and outcomes.
• Provide professional customer service while handling sensitive financial situations.

Skills

Communication

Negotiation

Problem solving

Organization

Independent work

Customer service

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Account management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Recovery Coordinator

Full Time WCC Sheboygan, WI, US

COME JOIN US!

Wisconsin Consumer Credit (WCC)has an outstanding opportunity for a Recovery Coordinator!

The Recovery Coordinator is responsible for managing delinquent and charged-off accounts while taking full ownership of the recovery process, including oversight of the repossession workflow. This role works closely with customers, internal departments, and external partners to coordinate recovery efforts, payment arrangements, repossessions, account monitoring, and account resolution.

Family Born. Employee Owned. The Van Horn Automotive Group has been empowering people and amazing customers since 1966, and now has over 18 locations throughout Wisconsin. Being employee-owned offers a unique benefit that invests in you and your future. As a 78% owner, our employees receive contributions to a qualified retirement plan that is 100% funded by the company!!

If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Benefits of Working at Van Horn:

• Health, Vision, and Dental Insurance – Comprehensive coverage with a wide network to keep you and your family healthy.
• HSA Match – $500 annual match to your Health Savings Account
• ESOP (Employee Stock Ownership Plan) – Helps you build financial security for the future.
• Paid Holidays, Vacation, and Sick Days – Enjoy well-earned time off to rest and recharge.
• Employee Discounts – Exclusive savings on vehicles, parts, and service.
• Tuition Reimbursement – Invest in your education without the financial burden.
• Scholarship Opportunities – Helping you advance your career through learning.
• Career Advancement Opportunities – Grow within the company with plenty of room to advance.
• Gym/Workout Reimbursement – Stay active and get rewarded for prioritizing your health.
• Paid Volunteer Time – Give back to your community while on the clock.
• Closed on Sundays – Enjoy time off every week.

Your Responsibilities:

• Monitor and manage delinquent, repossession, bankruptcy, and charged-off accounts.
• Manage the complete repossession workflow from assignment through recovery resolution.
• Monitor and manage delinquent, repossession, bankruptcy, and charged-off accounts.
• Manage the complete repossession workflow from assignment through recovery resolution.
• Take ownership of the recovery process for delinquent and charged-off accounts.
• Contact customers regarding past-due balances and available recovery options.
• Negotiate payment arrangements, settlements, deferments, and repayment plans within company guidelines.
• Review account histories and documentation to determine appropriate recovery actions.
• Coordinate with repossession vendors, auction partners, attorneys, collection agencies, and internal teams to ensure timely account resolution.
• Monitor repossession status updates, redemption activity, deficiency balances, and recovery outcomes.
• Make recommendations regarding recovery actions, settlements, deferments, and account resolution strategies.
• Coordinate repossessions, skip tracing, asset recovery, and remarketing activities as needed.
• Maintain accurate account notes and documentation in company systems.
• Ensure collection and recovery activities comply with company policies and applicable state and federal regulations.
• Prepare reports related to recovery performance, account status, and loss mitigation efforts.
• Assist with audits, account reconciliations, and process improvements.
• Provide professional and respectful customer service while handling sensitive financial situations.

Qualifications:

• High School Diploma or GED equivalent required.
• Associate or Bachelor’s degree preferred.
• Valid driver’s license required.
• Previous experience in collections, recovery, finance, automotive lending, or customer account management preferred.
• Strong communication, negotiation, and problem‑solving skills.
• Ability to handle confidential information professionally.
• Knowledge of collection practices, deferments, bankruptcies, and repossession processes preferred.
• Proficient in Microsoft Office and account management software.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple accounts effectively.