Auto Finance Recovery Manager

Stellantis

Atlanta (GA)

On-site

USD 42,000 - 65,000

Full time

4 days ago

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Job summary

Stellantis Financial Services in Atlanta, GA is seeking a Recovery Account Manager to contact customers and third parties by phone and written correspondence to resolve charged-off balances and skip cases. You will locate collateral, negotiate resolutions, and document account activity with strict adherence to regulatory requirements.

Ideal candidates bring 2–5 years in auto collections, a solid grasp of FDCPA and related laws, and strong communication and analytical skills.

Qualifications

2–5 years in auto collections or related financial services.
Strong knowledge of regulatory compliance and FDCPA.
High School Diploma or GED required.
Ability to read and interpret regulatory guidelines and documents.

Responsibilities

Communicate with customers and third parties by phone and written correspondence to resolve charged-off balances.
Utilize skip-tracing tools to locate customers and collateral.
Follow up on accounts to achieve resolution and recovery goals.
Evaluate status and recommend repossession or legal action when appropriate.
Ensure data privacy and document activities in the recovery system.
Maintain professional, compliant customer interactions.