Recovery & Collections Coordinator

Van Horn Automotive Group; Sheboygan, Northern (WI, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance –

HSA Match – $500 annual match

ESOP – Employee Stock Ownership Plan

Paid Holidays, Vacation, and Sick Days

Employee Discounts

Tuition Reimbursement

Scholarship Opportunities

Career Advancement Opportunities

Gym Reimbursement

Paid Volunteer Time

Closed on Sundays

Job summary

Van Horn Automotive Group is seeking a Recovery Coordinator in Sheboygan, WI. The role focuses on managing delinquent and charged-off accounts, overseeing the repossession workflow, and coordinating recovery efforts with customers and partners.

Responsibilities include negotiating payment plans, reviewing account histories, and ensuring compliance with policies and regulations. Strong communication and organizational skills are essential for success.

Qualifications

• Bachelor's or associate degree preferred; high school diploma required.
• Strong communication, negotiation, and problem-solving skills.
• Ability to handle confidential information professionally.
• Experience in collections, recovery, finance, or automotive lending preferred.

Responsibilities

• Monitor and manage delinquent, repossession, bankruptcy, and charged-off accounts.
• Coordinate repossession workflow from assignment to recovery resolution.
• Contact customers regarding past-due balances and recovery options.
• Negotiate payment arrangements within company guidelines.
• Prepare recovery performance reports and assist audits.

Skills

Communication skills

Negotiation

Problem-solving

Independent work

Microsoft Office

Account management software

Education

High School Diploma or GED

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Account management software

Job description

Van Horn Automotive Group is seeking a Recovery Coordinator in Sheboygan, WI. The role focuses on managing delinquent and charged-off accounts, overseeing the repossession workflow, and coordinating recovery efforts with customers and partners.

Responsibilities include negotiating payment plans, reviewing account histories, and ensuring compliance with policies and regulations. Strong communication and organizational skills are essential for success.