Recovery Center CSR — Collections & Records Clerk

Franklin County Chamber; Calera (AL); On-site; USD 18,000 - 25,000; Full time

Job summary

1st Franklin Financial Corporation in Calera, AL seeks a Recovery Center Customer Service Representative (Data Entry Clerk) to support the Recovery Center Manager. The role involves posting payments, documenting collections, and assisting with legal action filings while maintaining compliance and confidentiality.

The position emphasizes strong interpersonal skills, proficiency in MS Office, and a valid driver’s license.

Qualifications

• High School Diploma or equivalent.
• Ability to analyze relevant information and apply judgment.
• Advanced interpersonal relationship skills at various levels.
• Maintain confidential business and personal information.
• Action- and results-oriented.
• Proficient with MS Office Suite.
• Must possess a valid driver’s license.

Responsibilities

• Performs collections and recovery through personal contact with assigned customers.
• Prepares and processes documents for filing legal action through the court system.
• Conducts follow-up communication with court system on progress of action filed.
• Resolves issues with court system for documents improperly filed.
• Obtains contact information for us in collections and recovery efforts.
• Performs a wide variety of clerical duties.
• Assist branches in completing documents for legal action as needed.
• Develop and maintain knowledge of Company and Recovery program policies.
• Adheres to Compliance issues and all regulations.
• Maintains cash drawer safeguards and keeps accurate records.

Skills

Interpersonal skills

Confidentiality

Analytical thinking

Customer service

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

1st Franklin Financial Corporation in Calera, AL seeks a Recovery Center Customer Service Representative (Data Entry Clerk) to support the Recovery Center Manager. The role involves posting payments, documenting collections, and assisting with legal action filings while maintaining compliance and confidentiality.

The position emphasizes strong interpersonal skills, proficiency in MS Office, and a valid driver’s license.