Data Entry Clerk - Recovery Center - Calera, AL

1st Franklin Financial Corporation; Calera (AL); On-site; USD 17,000 - 24,000; Full time

Job summary

1st Franklin Financial Corporation is seeking a Recovery Center Customer Service Representative to join our team in the Southeast region. The role focuses on posting payments, maintaining records, and assisting customers with strong interpersonal skills.

The position reports to the Recovery Center Manager and emphasizes professionalism, patience, and a results-oriented approach. Key duties include collections outreach, preparing documents for potential court action, following up with the court,

Qualifications

• High School Diploma or equivalent.
• Ability to analyze relevant information and apply individual judgment.
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings.
• Ability to maintain confidential business and personal information.
• Proficient with MS Office Suite products.

Responsibilities

• Performs collections and recovery through personal contact with assigned customers.
• Prepares and processes documents for filing legal action through the court system.
• Conducts follow-up communication with court system on progress of action filed.
• Resolves issues with court system for documents improperly filed.
• Obtains contact information for us in collections and recovery efforts.
• Performs a wide variety of clerical duties.

Skills

Advanced interpersonal relationship

Strong communication

Analytical ability

Result oriented

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Join the 1st Franklin Team as a Recovery Center Customer Service Representative.

Salary: Starting at $15 per hour

This position works closely with the Recovery Center Manager and staff to receive and post payments in a timely manner. This position creates and maintains records of collection and status of accounts. The RC CSR assists customers using advanced interpersonal skills. This individual utilizes professionalism, patience, curiosity, a results-orientation, to perform responsibilities.

Principal Accountabilities and Key Activities

Executes Recovery Center Responsibilities

• Performs collections and recovery through personal contact with assigned customers
• Prepares and processes documents for filing legal action through the court system
• Conducts follow-up communication with court system on progress of action filed
• Resolve issues with court system for documents improperly filed
• Obtains contact information for us in collections and recovery efforts
• Performs a wide variety of clerical duties

Assist branches in completing documents for legal action as needed

Ensures Compliance and Regulatory Controls

• Develop and maintain a thorough knowledge of Company and Legal policies and procedures, and Recovery program
• Adheres to and enforces all Compliance issues, 1FFC policies and procedures as well as State and Federal regulations
• Assures all cash drawer safeguards are maintained, keeping accurate records and reports

Education, Qualifications and Experience

• High School Diploma or equivalent
• Demonstrate the ability to analyze relevant information and apply individual judgment
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
• Ability to maintain confidential business and personal information
• Action and result focused
• Strong communication skills (verbal / written / interpersonal)
• Proficient with MS Office Suite products
• Must possess a valid driver's license and the ability to operate an automobile

About Us

1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.