Recovery Care Navigator

Cumberland Heights Foundation, Inc.; Pegram (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

Cumberland Heights Foundation, Inc. is seeking a Recovery Assistant to monitor patient groups and help maintain a safe, therapeutic environment on campus. You will assist clinical staff with daily needs and participate in group activities and 12-step programs as assigned.

The role emphasizes welcoming patients, supporting treatment plans, de-escalating crises, and accurate documentation in the electronic health records. Evening/weekend shifts and campus mobility are possible.

Qualifications

• High school diploma or GED is required with Bachelor’s degree preferred
• One (1) year experience in addictions treatment preferred
• CPRS certification is preferred but not required.
• Valid Tennessee Driver’s License preferred (may use company van to transport patients)
• Intermediate computer skills including Microsoft Outlook, Word and Excel
• Ability to problem-solve, analyze, and interpret information.
• Ability to adapt to changing circumstances and patient needs in a fast-paced environment.
• Ability to be open and culturally sensitive to a wide variety of patients’ experiences.
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
• Ability to interact with patients and co-workers in a collaborative and courteous manner while providing guidance, instruction, and/or training.
• Ability to model/teach the 12 Step programs and philosophy.
• Reacts productively to change.
• Ability to deescalate a person in crisis in a calm and supportive manner; work calmly and professionally in stressful situations and ally with people in crisis.
• Ability to present to hostile or disinterested groups.
• If recovering, one year of verifiable abstinence required with two years preferred; active participation in a twelve-step program preferred

Responsibilities

• Welcomes new patients and/or family members to campus, assisting with orientation to the campus and program as directed
• Assists in managing patient community as a therapeutic milieu, holding patients accountable for behavior consistent with community guidelines and recovery, consulting with clinical staff as needed
• Assists with community groups, in-house and outside 12 step meetings, and 12 step discussion/study groups as assigned
• Monitors patients, including making rounds and bed checks as assigned, assisting to create a safe treatment environment
• Transports patients to 12 Step meetings and/or other therapeutic recreation activities as assigned
• Assists Activities Services staff members with recreation, art, music, and adventure based therapies as assigned
• Utilizing Handle with Care, de-escalates potential and actual crisis situations as needed
• Performs CPR and First Aid as needed
• Participates in team meetings, treatment plan reviews, staff meetings, and quality management activities as assigned
• Documents pertinent information into the electronic patient record
• Recommends ways to improve the quality and delivery of services
• Ensures proper handling and distribution of company funds
• Maintains confidentiality of company and patient information
• Reacts productively to change
• Performs other duties as assigned

Skills

Communication skills

English proficiency

Crisis de-escalation

Team collaboration

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cumberland Heights Foundation, Inc. is seeking a Recovery Assistant to monitor patient groups and help maintain a safe, therapeutic environment on campus. You will assist clinical staff with daily needs and participate in group activities and 12-step programs as assigned.

The role emphasizes welcoming patients, supporting treatment plans, de-escalating crises, and accurate documentation in the electronic health records. Evening/weekend shifts and campus mobility are possible.