Recovery Associate

VillaSport Athletic Club and Spa; Cypress (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Complimentary club membership

401K with match up to 4%

Flexible schedule

Discounts on products and services

Job summary

Villa Sport seeks a Recovery Associate to maintain a well-stocked, safe recovery area and run the appointment system under supervision. You will guide members to suitable services, delivering cheerful, high-energy service in a premium environment.

This role supports a high-touch culture with opportunities for growth and teamwork. A 401(k) plan with match, complimentary club membership, and flexible scheduling are provided.

Qualifications

• 5-star customer service and problem-solving skills.
• Excellent communication and selling skills.
• Experience working for or managing a day spa or recovery center.
• Experience in a high-end, high-touch service business.
• Experience leading a high-performing team.
• Servant leadership mindset.
• Outgoing, friendly personality with ability to serve all kinds of people.
• High energy with a positive outlook.
• High school diploma or GED.
• First aid/CPR certificate within 90 days of hire.
• Occasional bending, lifting up to 50 pounds.

Responsibilities

• Maintain a well-stocked and safe recovery area.
• Manage the appointment system and guide members to services.
• Provide cheerful, high-energy service and exceed member expectations.

Skills

Customer service

Communication

Sales

Computer skills

Spa experience

Team leadership

First aid/CPR

Outgoing personality

Education

High school diploma or GED

Tools

POS systems

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!

Position Summary

The position will insure maintaining a well-stocked and safe recovery area, adhering to Villa Sport standards and task checklists. Recovery Associates will execute all responsibilities under the supervision of the Recovery and Spa Supervisor. They will manage the appointment system and guide members to suitable services, surpassing member expectations with a consistently cheerful demeanor.

Compensation & Benefits

• Hourly, based on relevant experience to the role.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.
• Flexible schedule.

Qualifications

• 5-star customer service and problem‑solving skills.
• Excellent communication and selling skills.
• Proficient computer skills; able to learn new software and systems efficiently.
• Experience working for or managing a day spa or recovery center.
• Experience working for a high-end, high-touch, service-oriented business is a plus.
• Experience leading a team and being a part of a high-performing team.
• Servant leadership mindset.
• Outgoing, friendly personality with ability to work with and serve all kinds of people.
• Responsible and accountable; self-motivated.
• High energy with a positive outlook.
• Goal-oriented and resourceful.
• High school diploma or GED.
• First aid/CPR certificate required within 90 days of hire date.
• Occasional bending, kneeling, and lifting up to 50 pounds.
• Frequent standing, walking, reaching, and balancing.
• Repetitive phone and computer work.
• Able to work in a standing position for extended periods of time.

Equal Employment Opportunity

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other characteristic protected by federal, state or local law.

For more information about Villa Sport, please visit our website at www.villasport.com.