Records & Transcripts Operations Specialist

Schoolcraft College; Livonia (MI); On-site; USD 29,000 - 45,000; Full time

Job summary

Schoolcraft College is seeking a Records Office Coordinator to provide exceptional service while managing student records and transcripts. This role coordinates the transcript process, supports enrollment verification initiatives, and ensures privacy compliance across systems.

The position requires meticulous organizational skills, strong communication, and the ability to work with diverse campus teams to maintain accurate data in FEITH, Colleague, and CRM workflows.

Qualifications

• Bachelor's degree required in a related field.
• At least 2 years of related work experience.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency with database systems and CRM platforms.
• Knowledge of privacy regulations related to student records.
• Ability to collaborate with diverse teams and departments.

Responsibilities

• Manage FEITH system across Records Office and coordinate campus document scanning.
• Coordinate the transcript process, evaluate incoming transcripts, and process outgoing requests.
• Assist in managing Element451 CRM by creating workflows, forms, and communications.
• Maintain course and program information on internal/external databases (MiTransfer Network, Colleague).
• Provide customer service to students and departments with accurate, timely communications.
• Contribute to Records Office strategic planning to improve graduation and completion rates.
• Help ensure compliance with state and federal regulations affecting records and processes.
• Assist with graduation processes, diploma distributions, and honors designations.
• Collaborate with departments to identify and resolve duplicate records.
• Assist with grade changes, incomplete grades, program changes, and articulation credits.
• Perform other duties as assigned to support Records Office objectives.

Skills

Attention to detail

Communication

Interpersonal skills

Collaborative work

Two years of related work experience

Privacy regulations knowledge

Education

Bachelor's degree in a related field

Tools

Database systems

CRM platforms

Job description

Schoolcraft College is seeking a Records Office Coordinator to provide exceptional service while managing student records and transcripts. This role coordinates the transcript process, supports enrollment verification initiatives, and ensures privacy compliance across systems.

The position requires meticulous organizational skills, strong communication, and the ability to work with diverse campus teams to maintain accurate data in FEITH, Colleague, and CRM workflows.