Records Technician: Abuse Hotline & Case Intake

My Florida Families; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Florida Department of Children and Families RECORDS TECHNICIAN-LW role handles intake, reviews abuse reports from the Florida Abuse Hotline, and assigns cases in FSFN. The position coordinates with FAHIS, CIS, and FSFN to ensure timely safety assessments.

The incumbent provides clerical support for the Family Safety Unit, maintains rotation and case logs, archives files, and ensures accurate documentation to support investigators and supervisors in protecting child safety.

Responsibilities

• Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN). Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs.

Job description

The Florida Department of Children and Families RECORDS TECHNICIAN-LW role handles intake, reviews abuse reports from the Florida Abuse Hotline, and assigns cases in FSFN. The position coordinates with FAHIS, CIS, and FSFN to ensure timely safety assessments.

The incumbent provides clerical support for the Family Safety Unit, maintains rotation and case logs, archives files, and ensures accurate documentation to support investigators and supervisors in protecting child safety.